Care Management Liaison - Per Diem

St. Luke's University Health Network•Allentown, PA

75d

About The Position

St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care. Performs clerical and discharge support duties to assist the Network Care Management department. The intent of this job description is to provide a summary of the major duties and responsibilities of this position and shall not be considered as a detailed description of all the work requirements that may be inherent in the position.

Requirements

H.S. Diploma.
Demonstrates comprehensive knowledge of computer skills.
Excellent oral and written skills required to relate effectively with, patients, families, providers, the community, vendors, and other departments within the Network.
Must have strong written and verbal communications skills to perform assigned duties and responsibilities.
Minium of 1 shift per week if shifts are available after orientation.
Must work at least 1 weekend per month.

Nice To Haves

Associates degree with business or secretarial courses preferred.
Some college preferred.
Health Care background preferred.
Proficiency in Microsoft Office is essential.

Responsibilities

Performs discharge support functions to assist the network Care Management departments with clerical functions as assigned.
Processes clinical information with designated vendor to obtain wound care equipment for discharge.
Responds to Medicare appeal inquiries for processing.
Maintains concurrent communication with care managers to provide timely updates related to all discharges processes.
Acts as a liaison between insurance companies and care managers.
May be required to deliver medical equipment, if onsite at a campus, to the unit Care Manager.
Acts as a liaison for vendors and post-acute providers both internal/external for the network.
May be required to cover some Lead liaison duties in absence of Lead; orientation required in advance.
Maintains confidentiality of all materials handled within the Network/Entity as well as proper release of information.
Complies with network and departmental policies regarding issues of employee, patient, and environmental safety and follows appropriate reporting requirements.
Demonstrates/models the Network’s Service Excellence Standards of Performance in interactions with all customers (internal and external).
Demonstrates Performance Improvement in the following areas as appropriate: Clinical Care/Outcomes, Customer/Service Improvement, Operational System/Process, and Safety.
Demonstrates financial responsibility and accountability through the effective and efficient use of resources in daily procedures, processes, and practices.
Complies with Network and departmental policies regarding attendance and dress code.
Other duties as assigned.