Care Management Assistant - CWD Program

Geisinger•Wilkes-Barre, PA

24d•Onsite

About The Position

We're excited to introduce Care Without Delay! This is a dynamic new program at our GWV location in Wilkes-Barre, PA. CWD is a comprehensive, strategy-driven initiative designed to improve length of stay management and patient throughput by delivering the right care at the right time and in the right place. As part of this launch, we're offering Full-Time opportunities for care management assistant professionals to play a pivotal role in shaping this innovative model of care. This is your chance to get a first look at a program that’s set to redefine patient-centered care and make a lasting impact across our health system.

Requirements

High School Diploma
1 year of related work experience
Communication
Computer Literacy
Group Problem Solving
Multitasking
Organizing
Time Management
Working Independently

Responsibilities

Responsible for providing secretarial support for the department.
Plays a key role in obtaining information about patients with medical and social needs and ensuring information is sent to discharge vendors.
Acts as a resource to assist patients in navigating the health care system.
Serves to facilitate linkage to community resources that will enable the patient to obtain optimal health outcomes and transition safely to the next level of care.
Screens for patients who are new admissions and who are identified using specified criteria.
Completes the Care Management 55 Flow Document and Survey within scope: reviews the Electronic Medical Record, identifies admission diagnosis, identifies managing providers, validates insurance coverage and patient demographic information, and reviews the Care Team to determine if enrolled in outpatient Case Management.
Releases Electronic Medical Record and coordinates services.
Provides resource education, identifies gaps in care and social determinants, facilitates self-management, schedules appointments and identifies potential discharge needs.
Hands off communication to appropriate staff to address any unresolved issues and coordinate needed community services.
Coordinates outpatient dialysis services: releases Electronic Medical Record, arranges community transportation, schedules treatment days and times.
Delivers Important Message from Medicare notice and Medicare Outpatient Observation Notice (MOON); completes appropriate documentation.
Interacts with patients, family members, healthcare professionals, payers and community agencies in this effort.
Aids in facilitating a patient’s discharge plan of care.
Accountable for satisfying all job specific obligations and complying with all organization policies and procedures.

Benefits

Full benefits (health, dental and vision) starting on day one
Three medical plan choices, including an expanded network for out-of-area employees and dependents
Pre-tax savings plans with healthcare and dependent care flexible spending accounts (FSA) and a health savings account (HSA) with employer contribution
Company-paid life insurance, short-term disability, and long-term disability coverage
401(k) plan that includes automatic Geisinger contributions
Generous paid time off (PTO) plan that allows you to accrue time quickly
Up to $5,000 in tuition reimbursement per calendar year
MyHealth Rewards wellness program to improve your health while earning a financial incentive
Family-friendly support including adoption and fertility assistance, parental leave pay, military leave pay and a free Care.com membership with discounted backup care for your loved ones
Employee Assistance Program (EAP): Referrals for childcare, eldercare, & pet care; Access free legal guidance, mental health visits, work-life support, digital self-help tools and more
Voluntary benefits including accident, critical illness, hospital indemnity insurance, identity theft protection, universal life and pet and legal insurance
healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners