Care Management Assistant

University of Arkansas for Medical Sciences•Little Rock, AR

10d•Onsite

About The Position

The Care Management Assistant (CMA) position will support the Care Management Department and teams with non-clinical support for the discharge planning and utilization review process of patients at UAMS. The discharge planning process starts with admission. The CMA will communicate with post-acute facilities, patients, families and other UAMS team members to ensure that services are arranged as ordered. The Care Management Assistant supports the inpatient Care Management team (RN Case Managers and Social Workers) in facilitating the referral process with post acute providers for discharge planning. Care Management Assistants do meet face to face with hospitalized patients as part of this process. Flexibility is necessary. Strong communication skills are required. Job duties must be performed on the UAMS campus.

Requirements

High School diploma/GED plus Three (3) years of administrative experience/documentation experience OR Associates Degree plus One (1) year of administrative experience/documentation experience
Two (2) years of customer service experience
One (1) years of experience with medical records
Persons must have proof of legal authority to work in the United States on the first day of employment.

Nice To Haves

Associate or Advance Degree
One (1) year or more year(s) of experience in a Healthcare settings
Registration and appointment scheduling experience with EPIC.
Medical Terminology.
Experience working with DME companies or other post-acute care organizations

Responsibilities

Works collaboratively with the RN Care Manager and Social Work team members focused on care of the patient and family to facilitate timely discharges and support a smooth transition to the next level of care for all patients.
Communicates the coordinated referrals to post discharge providers including home health, home and inpatient hospice, Long Term Acute Care facilities, Skilled Nursing Facilities, Assisted Living facilities, transportation and others as needed for a safe discharge plan.
Gathers and provides all relevant information needed by facilities to provide for care transitions, following policy with regards to release of information.
Conducts follow-up calls with providers to ensure receipt of needed information and expected timing of acceptance.
Arranges discharge appointments for patients following up at UAMS or other community providers. Ensures the appointments are listed as part of the patients discharge education.
Demonstrates a working knowledge of payer benefits (Medicare, Medicaid as well as managed care and commercial payors).
Completes required regulatory documentation for patient admissions with the guidance of Care Management team (examples include but not limited to MOON notices, Medicare Important Messages etc.).
Meets face to face with hospitalized patients as part of this process.
Interacts with and assists the public in a professional and friendly manner as needed.
Demonstrates effective communication skills; communicates accurate and complete information; maintains strict confidentiality when necessary.
Demonstrates positive working relationships with co-workers, management team, and ancillary departments; follows the Core Concepts of Patient and Family Centered Care and the Basic Code of Conduct Guidelines.
Assist internal and external stakeholders as needed with exceptional customer service.
May perform other duties as assigned.