Care Facilitator - Front Desk

ChenMed • Atlanta, GA

408d

About The Position

The Care Facilitator serves as a primary point of contact for patients at ChenMed, providing exceptional customer service and administrative support. This role is crucial in ensuring a positive patient experience by managing check-ins, scheduling appointments, and maintaining patient records. The Care Facilitator acts as a patient advocate, fostering trust and communication between patients and healthcare providers.

Requirements

• High school diploma or equivalent education required.
• Graduation from a nationally accredited Medical Assistant program preferred.
• Minimum of 1 year of work experience in a medical clinic or similar environment required.
• BLS for Healthcare Providers preferred.
• Exceptional customer service skills and a passion for serving others.
• Working knowledge of medical insurance and electronic medical record (EMR) systems.
• Proficient in Microsoft Office Suite, including Excel, Word, and Outlook.
• Ability to communicate professionally with patients and staff.
• Detail-oriented with strong listening skills and outstanding verbal and written communication skills.
• Ability and willingness to travel locally and regionally up to 10% of the time.
• Fluency in spoken and written English.

Nice To Haves

• Experience in a healthcare setting or medical office administration.
• Knowledge of ChenMed medical products, services, standards, policies, and procedures.

Responsibilities

• Interact with patients to check them in and out of the clinic, schedule appointments, and record information.
• Conduct lobby checks to maintain organization and cleanliness.
• Manage schedules for primary care providers and specialists, ensuring timely appointments for patients.
• Utilize computer systems to add patient information, print forms, and generate new patient packets.
• Ensure accurate documentation of patient and emergency contact information.
• Make 'love' calls and send birthday cards to patients to commemorate special events.
• Answer phones, take messages, and direct them to the appropriate personnel.
• Communicate information about clinical personnel to patients and others.
• Verify patient insurance and collect copays as necessary.
• Assist with scheduling follow-up and specialist referral appointments.
• Escort patients to exam rooms and ensure their comfort.
• Act as HEDIS champion by monitoring patient needs and reporting on hospitalizations.
• Present customer service surveys to patients during checkout and escalate issues as needed.
• Participate in daily and weekly huddles to discuss patient details.
• Regulate transportation aspects for patients, including scheduling rides and managing deliveries.

Benefits

• Great compensation
• Comprehensive benefits
• Career development and advancement opportunities
• Work-life balance
• Opportunities to grow within the company

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED