Care Experience Manager (0931 Manager III) - Department of Public Health - 163153

City and County of San Francisco • San Francisco, CA

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About The Position

The Care Experience Manager is responsible for overseeing programs and services within the San Francisco Health Network that ensure a comprehensive and consistent experience for patients, residents, clients, and their families. In this role, they will develop and implement data-driven frameworks to enhance the overall care experience. These efforts focus on key areas, including: Care Experience Improvement Grievances and Concerns Spiritual Care Workforce Experience Volunteer Services Equity

Requirements

• Education : Bachelor’s degree from an accredited college or university
• Experience : Five (5) years of professional experience in hospital or health system administration, operations, or patient experience, of which three (3) years include supervising professionals.
• Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.
• One-year full-time employment is equivalent to 2,000 hours (2,000 hours of qualifying work experience is based on a 40-hour work week).
• Every application is reviewed to ensure that you meet the minimum qualifications as listed in the job ad.
• Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process.
• Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

Responsibilities

• Develops a comprehensive strategy to enhance care experience, aligning with organizational priorities and industry best practices.
• Directs the operations of the Care Experience Improvement, Grievances and Concerns, Spiritual Care, Workforce Experience, Volunteer Services, and Equity programs, ensuring implementation of initiatives and service excellence.
• Ensures compliance with healthcare regulations and accreditation standards, safeguarding patient rights and mitigating compliance risks.
• Leads and supports the care experience team, fostering growth and professional development.
• Collaborates with senior leadership, department heads, and community partners to integrate care experience goals into broader organizational strategies.
• Leverages data and feedback to drive continuous improvement in care delivery.
• The Care Experience Manager (0931 Manager III) may perform other duties as assigned/required.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager