Care Delivery Telesales Supervisor, Outbound- Remote
About The Position
Become a part of our caring community and help us put health first The Supervisor, Outbound Sales Support leads the team who conducts selling activities related to outbound calls within a primary care setting. Assists the team with strategies to re-engage and/or drive retention of customers. The Supervisor, Outbound Sales Support works within thorough, prescribed guidelines and procedures; uses independent judgment requiring analysis of variable factors to solve basic problems; collaborates with management and top professionals/specialists in selection of methods, techniques, and analytical approach. Job Functions: Leads the team responsible for winning back and re-engaging Medicare eligible patients through telephonic conversations. Guides proactive determination of patients' needs in order to provide stellar customer service leading to re-engaging former patients. Ensures team effectively describes services offered and sells prospective patients on the clinical care model. Ensures the team documents and modifies contact notes across multiple systems as necessary to properly document interactions with prospects and former patients. Decisions are typically related to schedule, plans and daily operations. Performs escalated or more complex work of a similar nature and supervises a group of agents; coordinates and provides day-to-day oversight to associates. Ensures consistency in execution across team. Holds team members accountable for following established policies.
Requirements
- Ability to review and monitor reports and ability to analyze trends and patterns with performance and cyclical inventory periods and events
- Possess a strong attention to detail, sound critical thinking and follow up skills
- Previous sales skills or experience
- Ability to manage multiple priorities simultaneously
- Ability to present data, concepts, processes, and ideas to teams and leadership
- Must be passionate about contributing to an organization focused on continuously improving consumer experiences
Nice To Haves
- Knowledge of insurance processing or call center processes/practices
- Develop strategies for adapting to a constantly changing workload or unforeseen situations
- Ability to anticipate reporting needs and identify areas for improvement
- Experience in the health care industry
- Bachelor's Degree
Responsibilities
- Leads the team responsible for winning back and re-engaging Medicare eligible patients through telephonic conversations.
- Guides proactive determination of patients' needs in order to provide stellar customer service leading to re-engaging former patients.
- Ensures team effectively describes services offered and sells prospective patients on the clinical care model.
- Ensures the team documents and modifies contact notes across multiple systems as necessary to properly document interactions with prospects and former patients.
- Decisions are typically related to schedule, plans and daily operations.
- Performs escalated or more complex work of a similar nature and supervises a group of agents; coordinates and provides day-to-day oversight to associates.
- Ensures consistency in execution across team.
- Holds team members accountable for following established policies.
Benefits
- Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
5,001-10,000 employees
