Care Coordinator

Northpoint Recovery Holdings, LLC • Omaha, NE

5h • Onsite

About The Position

Northpoint Recovery Holdings, LLC, established in 2009, is a leading behavioral healthcare provider specializing in evidence-based treatment for adults with substance use and co-occurring disorders through the Northpoint Recovery brand, and mental health treatment for adolescents through Imagine by Northpoint. The company has grown significantly through de novo expansion across the Western U.S., guided by core values of humility, heart, inspiration, and conviction. Its mission is to save lives and restore relationships by helping people get their lives back, treating every individual with empathy and respect. As a member of the Imagine Team, the Care Coordinator is responsible for helping clients and families secure resources and community services, co-facilitating group sessions, and assisting with educational needs. This position involves supervising clients at all times, maintaining programming schedules, and utilizing de-escalation skills as needed. The Care Coordinator works under the direction of counseling staff, facility leadership, and the multidisciplinary team to coordinate care for all clients within the adolescent program, operating in various settings including onsite at the facility and during community activities.

Requirements

• Bachelor’s Degree in relevant field or commensurate experience required
• Must be at least twenty-one (21) years of age
• 1+ year of relevant work experience required
• Knowledge and skills in English usage, interpersonal relationships and excellent communication skills
• Must have the ability to implement and interpret the programs, goals, objectives, policies, and procedures of the department
• Knowledge of surrounding geographic area to ensure effective and efficient routing
• Ability to organize and prioritize competing priorities and work time to balance demands
• Must perform proficiently in all competency areas including but not limited to: patient rights, and safety and sanitation

Nice To Haves

• De-escalation techniques
• Excellent organizational abilities
• Excellent written and oral communication skills
• Attention to detail and accuracy
• Client service oriented (both internal and external)
• Creative and persistent problem solver
• Able to handle confidential material in a reliable manner
• Ability to interact and communicate with individuals at all levels of organization
• Strong interpersonal skills to handle sensitive situations and confidential information
• Ability to multi-task and prioritize workload in a fast-paced environment
• Proficiency with Microsoft Office Suite

Responsibilities

• Interact routinely with clients, observe behaviors and communicate significant observations to clinical staff
• Follow reporting and communication guidelines when interacting with staff, clients, and parents/guardians
• Monitor progress on goals for assigned clients and bring observations to counseling and educational staff so that programming can be revised as necessary
• Ensure facility cleanliness and upkeep under direction of leadership
• Assist clients with scheduling community appointments
• Assist clients with educational needs and collaborate with onsite educators and school appointed resources
• Provide facilitation and co-facilitation of approved group sessions
• Oversee and manage the safe and efficient transport of clients to and from our facilities if necessary
• Maintain route and maintenance records to provide accurate and reliable information to leadership
• Assist in orientation of new admissions
• Be a role model for clients and create a positive culture with staff by emulating professional attitude, language, and communication
• Utilize therapeutic communication skills and maintain professional boundaries with patients and their families
• Assist with treatment planning and discharge planning
• Assist with the required documentation of group sessions
• Document information regarding client care and behavior as required in established policies and procedures
• Utilize de-escalation skills when exposed to volatile clients in an effort to maintain personal safety while also ensuring safety for the clients, and other individuals in the program
• Assist counseling and administrative staff in responding to emergency situations
• Maintain confidentiality in accordance with established policies and procedures and standards of care
• Adhere to all Company policies and procedures
• Perform other job-related duties as assigned

Benefits

• Subsidized Health Insurance Coverage for Employee, Spouse, & Dependent(s)
• 100% Employer Paid Basic Life Insurance equal to 1x annual salary, up to $100,000
• 100% Employer Paid Employee Assistance Program
• Voluntary Dental, Vision, Short-Term Disability, Supplemental Life & AD&D, Critical Illness, Accident, and Hospital Indemnity Insurance.
• Pre-tax Savings Accounts for all IRS-allowable medical and dependent care expenses
• Generous Paid Time Off plan
• Employee Referral Bonuses
• 401K Retirement Plan & Employer Match

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 101-250 employees