Care Coordinator, Clinical Connections Support Team - Evernorth Behavioral Health - Remote

Cigna Healthcare

1d • $24 - $37 • Remote

About The Position

The CCST Care Coordinator (CC) role is a flexible, multi‑skilled position that includes both administrative and clinical support responsibilities for the UM and 24/7 Clinical Support teams. The CC team manages a wide range of tasks, including assigning cases, creating and resolving reporting issues, engaging customers in coaching programs, and performing other clinical support activities as assigned. These responsibilities include, but are not limited to, the following: Assist with customer engagement, coaching, and support, including managing the call queue for inbound and outbound calls. Conduct post‑discharge after‑care follow‑ups with customers for OP LOC. Scrub queues. Complete daily reports to ensure all processes are appropriately followed. Ensure clinical queues and bins are managed with accurate, up‑to‑date information. Maintain customer tracking reports. Identify opportunities for process improvement. Embrace and model our cultural beliefs: Move Together, Focus, Own It, and Adapt & Act. Provide exceptional customer service and collaborate effectively with all clinical staff. Contribute constructively during team meetings. Perform additional stretch tasks or projects as needed, requested, or assigned. Take initiative for ongoing professional development.

Requirements

• Bachelor’s degree in a Behavioral Health field or equivalent work experience.
• At least one year of experience in a behavioral health services setting.
• Proficiency in Microsoft Office Suite, including strong Excel skills.
• Strong attention to detail with the ability to identify and correct errors.
• Excellent organizational skills, with the ability to multitask and prioritize effectively.
• Superb verbal and written communication skills.
• Effective listening, analytical, and problem‑solving abilities.
• Ability to work independently within a team environment and collaborate with matrix partners to achieve positive outcomes.
• Demonstrated agility and ability to manage change effectively for both self and team.
• Commitment to contributing to continuous team improvement and skill development.
• Team operating hours: 7:00 AM – 5:00 PM CST.
• If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

Nice To Haves

• Preferred system familiarity: TruCare, CAMS/DG, CCV, PRT, and OneView.

Responsibilities

• Assist with customer engagement, coaching, and support, including managing the call queue for inbound and outbound calls.
• Conduct post‑discharge after‑care follow‑ups with customers for OP LOC.
• Scrub queues.
• Complete daily reports to ensure all processes are appropriately followed.
• Ensure clinical queues and bins are managed with accurate, up‑to‑date information.
• Maintain customer tracking reports.
• Identify opportunities for process improvement.
• Embrace and model our cultural beliefs: Move Together, Focus, Own It, and Adapt & Act.
• Provide exceptional customer service and collaborate effectively with all clinical staff.
• Contribute constructively during team meetings.
• Perform additional stretch tasks or projects as needed, requested, or assigned.
• Take initiative for ongoing professional development.

Benefits

• Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs.
• We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees