Care Coordinator

Griswold Home Care NJSCFL•Berlin, NJ

1d•Hybrid

About The Position

Care Coordinators are key personnel in the daily operations of a home care office. Their scope of responsibility is varied, fast-paced, and rewarding, encompassing aspects of social services, operations, customer service, finance, sales, recruiting, and human resources. This role involves interacting with clients and referral sources both in the office and in the field.

Requirements

Nurturing ability (Caring, empathetic, compassionate)
Articulate, with strong verbal and written skills and pleasant phone manner
High level of emotional intelligence
Creative problem solving skills
Organized and detail oriented; good documentation skills

Responsibilities

Support office manager with scheduling, marketing, interviewing, and administrative duties
Conduct telephone intakes with new or potential clients
Perform initial home visits with new or potential clients to explain services and obtain a signed service agreement
Execute follow-up home visits with existing clients
Manage all scheduling activities, including replacement and substitute caregivers
Resolve client, family, and caregiver differences
Maintain files to meet all internal, state, and Federal quality and compliance standards
Coordinate, screen, and interview prospective caregivers
Select and interact with appropriate caregivers
Conduct service calls with prospective clients