Care Coordinator

Becton Dickinson Medical Devices • Denver, CO

15h • Onsite

About The Position

BD is one of the largest global medical technology companies in the world, with a purpose to advance the world of health™. The company achieves this through the imagination and passion of its global teams, from design and engineering to manufacturing and marketing of billions of MedTech products annually, finding transformative solutions to turn dreams into possibilities. BD believes in the human element across its global teams, which allows for continuous evolution. Joining BD means discovering an environment that supports learning, growth, and becoming one's best self, contributing to a culture of excellence and innovation.

Requirements

• High School Diploma or general education degree (GED); one to two years related experience and/or training; or equivalent combination of education and experience.
• Ability to read, analyze, and interpret medical supply publications, technical procedures, and sales training tools.
• Ability to write some external business correspondence.
• Ability to effectively present information and respond to questions from management, team members, and/or customers.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
• Ability to apply intermediate math skills.
• Ability to solve practical problems and deal with a variety of variables.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Knowledge of Word Processing software, Excel, Access and/or other database software.
• Ability to utilize or knowledge of call center telecommunications software (i.e. dialer systems).

Responsibilities

• Articulate the features and benefits of Home Care product line for Urology with additional responsibility for ancillary urology product line features and benefits, including knowledge relative to all aspects of use and maintenance of medical supply equipment.
• Complete initial intake and follow-up calls with patients via inbound and outbound calls/dialer to include identifying and resolving patient concerns within the process or product.
• Work in conjunction with the designated admin support team to ensure all pending documentation is completely accurately.
• Coordinate the communication needed to request document revision with the Patient, Territory Manager and/or the Physician office.
• Document patient interaction in Salesforce by updating the patient account with call notes, updating account status, and providing reference notes to external teams.
• Communicate with the Territory Manager via e-mails and follow-up phone calls outside of the Salesforce system.
• Maintain departmental call volume requirements to include inbound and outbound calls.
• Maintain a positive work atmosphere that embodies BD Home Cares’ philosophy- Professional excellence, teamwork, and integrity.
• Maintain an exceptional level of customer service coupled with professionalism during each interaction with the Patient, Territory Manager, Physician office and fellow associates.
• Meet or exceed monthly departmental goals as established by Sales Ops management.
• Adhere to phone activity/compliance standards to include Medicare guidelines, HIPAA, ACW, and minimum call volumes.

Benefits

• Up to 12 company paid holidays
• Medical, dental and vision insurance
• 401(k)
• Tuition Reimbursement
• Access to the BD Healthy Lives Program, Employee Assistance Programs, and additional support resources!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees