Care Coordinator

Ceresti Health

39d

About The Position

The Care Coordinator is a vital member of our care delivery team, serving as a central hub for coordination, support, and resource navigation for families affected by dementia. This role combines technical proficiency, clinical knowledge, and exceptional interpersonal skills to ensure seamless care delivery and optimal family engagement. You will work directly with caregivers, coaches, healthcare providers, and community partners to create a comprehensive support network for each family we serve.

Requirements

2+ years of experience in healthcare coordination, case management, or patient navigation
Experience working with older adults and/or dementia populations preferred
Technology Proficiency: Comfortable with tablets, smartphones, and digital platforms; ability to teach technology to diverse populations
Communication: Exceptional verbal and written communication skills; ability to communicate complex information clearly
Organization: Strong organizational skills with ability to manage multiple priorities and deadlines
Empathy: Deep compassion for families facing dementia; ability to provide emotional support while maintaining professional boundaries
Problem-Solving: Creative problem-solving skills and ability to navigate complex healthcare systems
Cultural Competency: Ability to work effectively with diverse populations and adapt communication styles
Team Collaboration: Strong teamwork skills and ability to work across interdisciplinary teams
Proficiency in care management software and electronic health records
Experience with Microsoft Office Suite and Google Workspace
Ability to learn new software platforms quickly
Basic understanding of HIPAA and healthcare privacy requirements

Nice To Haves

Bachelor's degree in healthcare administration, social work, nursing, public health, or related field (or equivalent experience)
Certification in case management (CCM) or care coordination
Experience with value-based care models or ACO environments
Knowledge of CMS quality measures and reporting requirements
Personal or professional experience with dementia care
Experience with coaching or health education programs
Understanding of social determinants of health and their impact on care

Responsibilities

Technology Support & Training
Provide hands-on tablet training and ongoing technical support for new family caregivers
Track, document and support the optimization of caregiver engagement with technology platforms
Coach Support & Care Team Coordination
Provide comprehensive logistical support to our coaching team
Document all interactions and maintain accurate records in our care management system
Care Plan Development & Maintenance
Assist in developing, maintaining, and updating comprehensive, person-centered care plans for each family
Monitor care plan adherence and identify opportunities for improvement
Healthcare System Navigation
Serve as liaison with primary care providers and client care management teams
Coordinate referrals to specialists, community services, and support programs
Track referral outcomes and ensure follow-through on provider recommendations
Partnership Coordination
Liaise with Ceresti partners for critical care coordination activities:
Track service delivery metrics and outcomes
Community Resource Management
Develop and maintain comprehensive database of community resources for caregivers
Create resource guides tailored to individual family needs
Program Development Support
Provide feedback on program improvements based on family experiences
Participate in development of new resources and tools
Contribute to best practice development and documentation