Care Coordinator - 2nd Shift

America's Home Health Services•Erie, PA

12d

About The Position

America’s Home Health Services (AHHS) is seeking a reliable and detail-oriented 2nd Shift Home Care Coordinator to support our evening operations. This role is essential in ensuring seamless service delivery during after-hours, with a strong focus on Electronic Visit Verification (EVV) compliance, scheduling accuracy, and responsive customer service. The ideal candidate thrives in a fast-paced environment and is committed to maintaining high standards of care and communication.

Requirements

Previous experience in home care coordination, scheduling, or healthcare support preferred
Strong understanding of EVV systems and compliance requirements is highly preferred
Excellent organizational, multitasking, and problem-solving skills
Strong communication and customer service abilities
Ability to remain calm and effective in a fast-paced, high-demand environment
Proficiency with scheduling software and Microsoft Office

Responsibilities

Manage and adjust caregiver schedules to ensure full coverage for all client shifts
Monitor and enforce EVV compliance, ensuring all visits are properly logged and verified in real time
Troubleshoot EVV issues with caregivers and provide guidance to ensure accurate documentation
Respond promptly to client and caregiver calls, providing exceptional customer service
Handle call-offs, late arrivals, and urgent staffing needs during evening hours
Communicate schedule updates and changes clearly with caregivers and clients
Maintain accurate records of scheduling activities, incidents, and compliance tracking
Collaborate with daytime staff to ensure continuity of care and smooth shift transitions
Support overall office operations and administrative tasks as needed