Care Coordinator

Aria Community Health Center•Lemoore, CA

18d•$22 - $23

About The Position

ACHC is a Federally Qualified Health Center and licensed primary care clinic. We provide medical and dental care, with additional specialists in Chiropractic, Internal Medicine, Neurology, Gynecology, Pediatrics, Psychology, Podiatry and Optometry. ACHC Clinics are located across Fresno, Kings and Tulare counties. SUMMARY The Care Coordinator works in partnership with patients and providers to promote timely access to needed care, comprehension and continuity of care, and the enhancement of patient well-being. The Care Coordinator addresses gaps in care and promotes timely access to appropriate care, increasing the utilization of preventative care and healthy behaviors to improve the health of the population at risk.

Requirements

Interact in a courteous helpful manner with patients, clients, and staff.
Exudes patience and compassion.
Advanced organization skills.
Time management skills.
Exceptional documentation skills
Excellent customer service.
Works effectively with a diverse population and positively in a teamwork environment.
Excellent verbal, written communication and interpersonal skills to enhance interactions with staff, patients, patient’s families, physicians, and other health care organizations.
Ability to work with clinical staff and handle workload for more than one provider.
Knowledge of medical terminology (CPT & ICD-10 codes).
Commitment to the concepts of preventative health care programs and team approach to health care delivery.
Ability to learn about patients and their health care needs and be sensitive to patient circumstances.
Computer skills and proficiency in Microsoft Word, Excel, and Outlook.
Strong analytical thinking and the ability to handle multiple tasks concurrently.
A general understanding of insurances: Commercial & Medicaid
Experience with Motivational Interviewing or willingness to learn concept and incorporate competency into work.
Strong knowledge of patient navigation.
Ability to build relationships with different types of people, including clients, organization members, and members of the health care team.
Associate degree preferred
At least 1 year minimum of case management experience
Computer literacy required
Strong understanding of cultural competency with the target population.
Bi-lingual required, Spanish/English
Hearing: Adequate to perform job duties in person and over the telephone.
Speaking: Must be able to communicate clearly to patients in person and over the telephone.
Vision: Visual acuity adequate to perform job duties, including reading information from printed sources and computer screens.
Cognitive: Aptitude to complete tasks, including abilities such as learning, remembering, focusing, categorizing, and integrating information for decision making, problem-solving, and comprehending.
Other: Requires occasional lifting and carrying items weighing up to 20 pounds unassisted. Requires frequent bending, reaching, and repetitive hand movements (specifically keyboarding and writing), standing, walking, squatting and sitting, with some lifting, pushing and pulling exerted regularly throughout a regular work shift.

Responsibilities

Monitors Gap in Care reports to assist in getting patients the appropriate appointments and/or interventions.
Consult and communicate with patients and family members to discuss their health problems.
Consult and collaborate with other health care providers and specialists to set up patient appointments and treatment plans.
Care management coordination of non-clinical services such as transportation.
Attend ongoing training to keep abreast of new developments in health care.
Treat patients with empathy and respect and conduct oneself in a professional manner.
Comply with organizational guidelines and health care laws and regulations.
Document Client services in medical record.
Initiate outreach as necessary.
Make outbound calls to patients for wellness checks and scheduling appointments.
Log information into the system and document all calls to provider offices.
Gather charts and information.
Plan and execute health events
Coordinate and manage patient hospital discharge process in a timely manner