Care Coordinator

OVP Health•Huntington, WV

About The Position

Primary Function/General Purpose of Position Four major functions of the Care Coordinator are patient appointment scheduling, Pre-Authorization of Insurance, Collection of Co-Pays and Confirmation of Appointments. Essential Job Functions The Care Coordinator schedules patient appointments and procedures, obtains and coordinates referrals, conducts pre-authorization, collects co-pays, and confirms appointments. The Care Coordinator will collaborate with office staff and providers to coordinate appointments to meet patients' needs. Resolve work queue issues and manage recall and waitlists. Operates multi-line telephones. Performs assessment activities to include review of existing orders, patient information, and clinical data. Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patients served on his or her assigned unit. Serves all persons served by OVP Health and OVP Health Care. Demonstrate competence to provide care for patient populations: pediatrics, adolescent, adult and geriatrics Other Job Functions Maybe asked to maintain inventory of supplies being mindful not to exceed par levels in an effort to control expense. Assists in pulling the patients/clients medical records and files applicable results or correspondence after review/signature of provider as necessary. Maintains safe work environment by following established infection control and safety guidelines. Follows proper equipment cleaning procedures. Attends continuing education and organizational programs. Maintains competencies and completes annual mandatory education requirements. Performs all other duties as assigned.

Requirements

High School graduation or GED is required, post-secondary education helpful
One year of work experience, preferably in a medical office setting
Medical terminology helpful; customer service skills essential
Six months' customer service experience desired
May require BLS for certain locations and/or settings

Responsibilities

Schedules patient appointments and procedures
Obtains and coordinates referrals
Conducts pre-authorization
Collects co-pays
Confirms appointments
Collaborate with office staff and providers to coordinate appointments to meet patients' needs
Resolve work queue issues and manage recall and waitlists
Operates multi-line telephones
Performs assessment activities to include review of existing orders, patient information, and clinical data
Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patients served on his or her assigned unit
Serves all persons served by OVP Health and OVP Health Care
Demonstrate competence to provide care for patient populations: pediatrics, adolescent, adult and geriatrics
Maintain inventory of supplies being mindful not to exceed par levels in an effort to control expense
Assists in pulling the patients/clients medical records and files applicable results or correspondence after review/signature of provider as necessary
Maintains safe work environment by following established infection control and safety guidelines
Follows proper equipment cleaning procedures
Attends continuing education and organizational programs
Maintains competencies and completes annual mandatory education requirements
Performs all other duties as assigned