Care Coordinator

SonderMind•Denver, CO

12d•$22•Remote

About The Position

As a Care Coordinator, you will be at the forefront of our mission to make therapy accessible for all. You will be our customers' initial contact and provide primary support for clients seeking care, working with external partners and healthcare systems to ensure clients are connected and maintain the required support through their care journey. Successful candidates communicate effectively, think critically to resolve issues, are eager to learn, are open to feedback, and champion the SonderMind brand in a fully remote environment. This is an excellent opportunity for those with care coordination experience, recent college graduates, or people seeking a meaningful career change in a high-growth organization. Care Coordinators support one of the following teams. While the core responsibilities are similar, each team works with a distinct client population and workflow. Health Systems - Serve as a central point of contact for health system partners and referral sources. Responsibilities include managing incoming referrals, guiding clients through account completion, initiating timely outreach, and ensuring accurate documentation throughout the intake process. Direct-to-Consumer & Payor Partnerships- Act as the first point of contact for clients seeking care through SonderMind or payor partners. Manage intake, provider matching, and client account completion from initial outreach through appointment scheduling. This fast-paced, high-volume team is well-suited for individuals who enjoy critical thinking, empathetic client interactions, and navigating technical systems to deliver a strong client experience. Veteran Affairs (VA)- Support veteran clients by working closely with VA partners and providers. This team processes VA referrals, manages referral-related administrative tasks, and responds to questions from VA staff, veteran clients, and providers supporting their care. The work is high-volume and detail-oriented, requiring strong organization, accuracy, and follow-through. We are currently building our next Care Coordinator class and welcome applications from qualified candidates.

Requirements

Strong desire to assist clients and provide support to those seeking mental health care
Ability to work with people in vulnerable situations (in states of crisis, or going through difficult times)
Strong communication skills, both written and verbal and able to communicate professionally
Motivated and eager to learn, ability to adapt to new technologies, processes, and workflows
Strong problem-solving skills and attention to detail
Flexibility to work in a fast-paced, dynamic environment
Goal-oriented with a strong drive to achieve results
Team-work oriented; always willing and ready to help assist other team members.
Eagerness to engage with internal team members and other departments professionally
Openness to feedback and a commitment to personal and professional development
Ability to use and exhaust all resources when met with unique challenges

Responsibilities

Provide primary support for clients seeking care to manage their mental and behavioral health wellness.
Utilize a variety of technologies to ensure the client is connected with the appropriate therapist and maintains the required support through an episode of care.
Utilize a consultative approach to assist with identifying the correct provider for care.
Manage inbound and outbound calls and other forms of communication while applying standard guidelines to address or route messages to the appropriate care team member for follow-up when necessary.
Interact with external partners and healthcare systems to ensure access to care.
Conduct outreach to referred clients and provide personalized onboarding services and assistance with all aspects of getting into care.
Assist with care coordination tasks such as appointment scheduling and facilitating communication with providers and other care team members.
And other responsibilities and ad-hoc projects from time to time based on business needs.

Benefits

A commitment to fostering flexible hybrid work
A generous PTO policy with a minimum of three weeks off per year
Free therapy coverage benefits to ensure our employees have access to the care they need (must be enrolled in our medical plans to participate)
Competitive Medical, Dental, and Vision coverage with plans to meet every need, including HSA ($1,100 company contribution) and FSA options
Employer-paid short-term, long-term disability, life & AD&D to cover life's unexpected events. Not only that, we also cover the difference in salary for up to seven (7) weeks of short-term disability leave (after the required waiting period) should you need to use it.
Eight weeks of paid Parental Leave (if the parent also qualifies for STD, this benefit is in addition, which allows between 8-16 weeks of paid leave)
401K retirement plan with 100% matching which immediately vests on up to 4% of base salary
Travel to Denver 1x a year for annual Shift gathering
Fourteen (14) company holidays
Company Shutdown between Christmas and New Years
Supplemental life insurance, pet insurance coverage, commuter benefits and more!