Care Coordinator - Boston, MA

Tend•Boston, MA

52d•$20 - $28

About The Position

We’re Tend — Dental Done Differently. Tend was founded to make going to the dentist something people actually look forward to. We blend thoughtfully designed studios, top-tier clinical care, advanced technology, and a hospitality-driven mindset to create a dental experience that’s human, personalized, and exceptional from start to finish. Since launching in 2019, we’ve delivered care to over 100,000 patients across New York, Washington DC, Boston, Atlanta, and Nashville. With thousands of five-star reviews and over 650 passionate team members, Tend is one of the fastest-growing and highest-rated dental brands in the country — and we’re just getting started. Whether you’re delivering care in our studios or supporting our growth behind the scenes, every role at Tend contributes to reimagining the future of dental health — for patients and for the people who care for them. We’re growing fast — and we’re looking for values-driven, mission-aligned talent to grow with us. Schedule: Full-time | 4 days/week + 2 Saturdays/month At Tend, our Care Coordinators are at the heart of everything we do. You’re the first smile our members see when they walk through the door, and the steady hand that guides them through every step of their visit — from check-in to treatment to payment and follow-up. This is a dynamic, people-first role that blends hospitality, clinical coordination, and financial guidance. You’ll partner with our dental team to deliver personalized, seamless experiences and help our patients feel confident in their care. Whether you’re presenting a treatment plan or answering a coverage question, you’re there to make it all feel clear, approachable, and easy. If you’re passionate about service, love building trust, and thrive in fast-paced environments where every detail matters — this role is for you.

Requirements

1–2 years of experience in healthcare (dental experience strongly preferred)
Comfortable discussing procedures, timelines, and insurance coverage with patients
Confident in presenting treatment plans and securing case acceptance
Knowledge of insurance claims, benefits coordination, and billing practices
Highly organized, detail-oriented, and polished in presentation
A calm, clear communicator — both written and verbal
Team-oriented, adaptable, and thrives in a fast-paced environment
Self-starter with a strong sense of ownership and follow-through
Passion for delivering thoughtful, human-centered service

Nice To Haves

Experience with Dentrix or similar dental software is a plus

Responsibilities

Be the warm and welcoming face of the studio from the moment a patient arrives
Own the full check-in and check-out process with professionalism and kindness
Partner with the Studio Manager to support daily operations — from opening/closing duties to schedule coordination
Present treatment plans with clarity and confidence, ensuring patients understand their options and feel empowered to move forward
Guide financial conversations — from insurance breakdowns to patient responsibility and payment solutions
Use sound judgment and Tend tools to resolve patient concerns in real time
Collaborate with dentists, hygienists, and clinical support teams to deliver a cohesive experience
Participate in daily huddles to align on same-day treatments, scheduling needs, and member satisfaction goals
Keep patient information organized and updated, helping the team stay one step ahead
Coordinate referrals and follow-ups with other Tend studios or specialists
Maintain a tidy, safe, and compliant studio environment
Support studio goals by preparing for upcoming schedules and case completions
Respond to inquiries with accuracy and warmth — no matter how big or small the question
Contribute to a team culture that’s positive, respectful, and always patient-first

Benefits

Compensation: Competitive pay and opportunity to grow
Health Benefits: Medical, dental, vision, and telemedicine options — with Tend covering a significant portion of premiums
Wellness Perks: Free dental care for you and discounted care for family; cosmetic and orthodontic discounts included
Financial Benefits: 401(k) with company match, HSA/FSA options
Paid Time Off: Generous PTO that grows with your tenure + paid holidays
Extra Coverage: Company-paid life and disability insurance, with voluntary add-ons like accident and critical illness protection
Resources: Access to our Employee Assistance Program and additional discounts

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