Receptionist - Boston, MA

IVI America•Boston, MA

4d•Onsite

About The Position

With more than 150,000 babies born since 1986, Boston IVF is among the most experienced and respected fertility centers in the world. We are proud to offer innovative fertility treatments, leading-edge reproductive technologies, and compassionate care every step of the way. We take on the most complex cases, instill hope, and provide guidance and support when our patients need it most. Our mission is simple: to give individuals and couples the best possible chance for a successful pregnancy, while cherishing the meaningful relationships we build with our patients each day. Boston IVF | IVI RMA North America is currently seeking a receptionist to join our growing team in our Boston office. Schedule: Monday–Friday, 6:00 AM–2:00 PM (hours may vary) Includes rotating weekend and holiday coverage at the Waltham location as part of the reception schedule POSITION SUMMARY The Receptionist plays a key role in ensuring an exceptional patient experience. This position is responsible for answering patient phone calls, scheduling appointments, responding to non-clinical requests from patients and staff, and warmly welcoming patients as they move through a structured schedule of appointments. The Receptionist collaborates closely with members of our multidisciplinary team to resolve issues and maintain a positive image of the practice for patients, referring physicians, and the general public. HOW YOU’LL CONTRIBUTE At Boston IVF, we do whatever it takes to deliver outstanding patient care. As a Patient Services Coordinator (Receptionist), your responsibilities will include:

Requirements

High School Diploma or GED required; Associate degree preferred
Minimum of 1 year experience as a medical office receptionist
Minimum of 3 years customer service experience
Strong computer proficiency
Excellent listening, communication, and interpersonal skills
Ability to work independently and exercise sound judgment
Comfort working in a fast-paced, high-standard, and occasionally stressful environment

Responsibilities

Welcome and greet patients and visitors in a professional and compassionate manner
Answer and route patient phone calls
Maintain a calm, composed, and professional demeanor
Anticipate patient needs and anxieties; provide clear and supportive responses to questions
Schedule patient appointments in accordance with physician templates
Identify scheduling conflicts and recommend appropriate solutions
Maintain accurate patient records, including demographic, financial, and insurance information
Collect co-pays and patient payments
Coordinate patient care in collaboration with nursing staff
Partner with the Finance Department to ensure reimbursement and insurance information is complete

Benefits

Medical, Dental, and Vision Insurance
Paid Time Off and 8+ Paid Holidays
Company-paid Life Insurance, Long-Term Disability, and AD&D
Flexible Spending Accounts
Employee Assistance Program
401(k) Retirement Plan
Optional benefits including Short-Term Disability, Life Insurance, and AD&D buy-up plans, and more

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