Care Coordinator

Tend • Washington, DC

18h • $24 - $28

About The Position

At Tend, we do dentistry differently — without compromising on excellence or ambition.
As a Care Coordinator at Tend, you’ll be at the center of the patient experience — blending hospitality, clinical coordination, and financial guidance to create a seamless and personalized visit for every member. You’re the first smile our patients see and the trusted partner who guides them through every step of their journey, from check-in to treatment to follow-up.
Our model is built for people who are passionate about service, thrive in fast-paced environments, and take pride in making complex processes feel simple and approachable. You’ll work closely with clinical and operational teams to deliver a modern, thoughtful experience that keeps patients coming back — and talking about Tend long after they leave.

Requirements

• 1–2 years of experience in a healthcare or patient-facing role (dental experience strongly preferred)
• Confidence in discussing treatment plans, timelines, and insurance coverage with patients
• Experience presenting financial information and supporting case acceptance
• Familiarity with dental software (Dentrix or similar) preferred
• Understanding of insurance claims, benefits coordination, and billing practices
• Strong organizational skills and attention to detail
• Excellent verbal and written communication skills
• Ability to thrive in a fast-paced, team-based environment
• A proactive mindset with strong ownership and follow-through
• Passion for delivering thoughtful, human-centered service
• Ability to work a Full Time schedule consisting of 32-40 hours per week including 2 Saturdays per month
• Ability to sit and stand for extended periods throughout the workday
• Ability to use a computer and phone systems for extended periods
• Ability to move throughout the studio and assist patients as needed
• Occasional lifting or movement of office supplies up to 25 pounds
• Ability to communicate effectively with patients and team members in person and via technology

Responsibilities

• Create a warm, welcoming experience for every patient from arrival through departure
• Own the full check-in and check-out process with accuracy, efficiency, and care
• Present treatment plans clearly and confidently, helping patients understand their options and next steps
• Guide financial conversations, including insurance coverage, patient responsibility, and payment solutions
• Partner with the Studio Manager to support daily operations, including opening/closing and schedule management
• Collaborate with dentists, hygienists, and clinical teams to ensure a seamless patient experience
• Participate in daily huddles to align on schedules, same-day treatment opportunities, and patient needs
• Maintain accurate and organized patient records, ensuring information is up to date and accessible
• Coordinate referrals and follow-ups across Tend studios and specialty providers
• Respond to patient inquiries with accuracy, professionalism, and warmth
• Resolve patient concerns in real time using sound judgment and Tend tools
• Maintain a clean, organized, and compliant front-of-house environment
• Support studio performance goals through schedule optimization and case acceptance

Benefits

• Time to Recharge – Enjoy Paid Time Off (PTO) — because rest is productive.
• Health Comes First – Medical, dental, and vision insurance — plus our own Dental Wellness Program.
• Plan for the Future – 401(k) plan to help you grow your nest egg.
• Learning & Development – Ongoing training, mentorship, and growth opportunities.
• Peace of Mind – Life & AD&D insurance, disability coverage, and health advocacy resources.
• Smart Spending Options – FSAs, HSAs, and pre-tax transit and parking benefits.
• Support, When You Need It – Employee Assistance Program (EAP) and other resources for personal well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees