Care Coordinator - Home Care - Field Based & On-Site

Care Advantage Corporate•Wilmington, DE

1d•Onsite

About The Position

At Neighborly Home Care , we believe exceptional care begins with empowered, compassionate professionals. We are dedicated to supporting seniors and families through reliable, coordinated, and high‑quality home care-while fostering a workplace culture built on trust, accountability, and growth. Our Care Coordinators are essential to our success. They serve as the operational and relational bridge between clients, caregivers, referral partners, and leadership-ensuring care plans are executed with precision and heart. The Care Coordinator is responsible for ensuring the seamless delivery of care by developing, monitoring, and evaluating individualized home care plans. This role ensures both client satisfaction and caregiver success through regular communication, field engagement, and operational follow‑through. You'll partner closely with clients, caregivers, and internal team members from intake through ongoing service. You'll succeed at Neighborly Home Care if you are: Compassionate, detail‑oriented, and highly organized An excellent communicator with strong customer service skills Comfortable balancing multiple clients, caregivers, and priorities Proactive in problem‑solving and follow‑up Accountable, reliable, and professional Passionate about serving seniors and supporting caregivers A collaborative team member who lives the iCARE values daily

Requirements

Minimum 2 years of home care experience - REQUIRED
Strong communication and customer service skills - REQUIRED
Valid driver's license with reliable transportation and active insurance
Ability to work at least 40 hours per week
Ability to perform essential job functions with or without reasonable accommodation

Responsibilities

Contact all referral leads the same business day they are received (or the next business morning for after‑hours referrals)
Track referrals and conduct consistent follow‑up
Educate new referrals on the intake and enrollment process
Manage assigned private pay and state waiver clients
Conduct initial client intake visits and develop customized plans of care
Complete service agreements, care plans, and new client documentation
Meet caregivers in the client's home to review the care plan and expectations
Ensure each client has and uses a daily home care logbook
Conduct home visits and 90‑day client evaluations
Monitor caregiver performance and adherence to policies and care plans
Address caregiver supply needs when identified
Collect required documentation from clients and caregivers during visits
Document and escalate client complaints, implementing resolution plans with leadership
Coordinate and maintain service authorizations with managed care organizations
Assist with scheduling challenges to ensure open shifts are staffed
Participate in on‑call rotation (minimum one week per month)
Maintain reliable, punctual attendance both in‑office and in the field
Perform additional duties as assigned to support quality care delivery