Care Coordinator- Long Island- Bellmore
About The Position
As a Care Coordinator you will provide amazing customer service for patients from their first interaction through their last. You are the first and last impression for our patients and must perform the following tasks to the highest standards: Make our patients feel welcomed and valued, while also controlling the flow of the appointment. Respond to all patient phone calls and emails within 2 hours and always within 24 hours. You will guide our patients entirely through our out-of-network experience. Greet all patients who enter the clinic with a smile. Demonstrate a high level of customer service at all times. Follow the company SPEAR-IT values; Service, Passion, Empathy, Accountability, Respect, Integrity, and Teamwork. You maintain a high copay collections rate. You show up ten minutes early and you understand the urgency behind our patientâs need for help and healthcare You enter patient data with a high accuracy rate
Requirements
- No experience required!
- Someone who is hospitable, welcoming, and team-oriented
- You have a passion for helping others
- Great communication skills and a friendly personality
- You have great attention to detail
- Self motivated and have a willingness to go above and beyond
- You enjoy seeking out an opportunity to make an impact daily and connecting with people
- Previous customer service experience.
- Strong communication skills and ability to multi-task.
- A strong attention to detail and willingness to grow.
Nice To Haves
- BA/BS degree preferred, not required
- BA.BS degree preferred, not required.
Responsibilities
- Make our patients feel welcomed and valued, while also controlling the flow of the appointment.
- Respond to all patient phone calls and emails within 2 hours and always within 24 hours.
- Guide our patients entirely through our out-of-network experience.
- Greet all patients who enter the clinic with a smile.
- Demonstrate a high level of customer service at all times.
- Follow the company SPEAR-IT values; Service, Passion, Empathy, Accountability, Respect, Integrity, and Teamwork.
- Maintain a high copay collections rate.
- Show up ten minutes early and understand the urgency behind our patientâs need for help and healthcare
- Enter patient data with a high accuracy rate
Benefits
- Paid Training
- Leadership Development with Spear Future Leaders Program
- Medical, Dental, and Vision Benefits, 401K, Commuter Benefits, Paid Time Off (PTO) and Paid Holidays FSA/HSA
- Discounted gym memberships, pet insurance, and select cellphone carriers
- Employee Discounts to special events like Broadway shows, movies, hotels, theme parks, etc.
- Company Events
- One Medical paid membership.
- Mental Health benefits that include paid time off and support services through Journey Live & employer sponsored EAP program.
- Medical, Dental, Vision Benefits, Commuter FSA Plan.
- 401(K) Safe Harbor Match: SPEAR will make a matching contribution equal to 100% of the first 3% of annual compensation, plus 50% of the next 2% of annual compensation. The total SPEAR matching contribution will not exceed 4% of your annual compensation
- Generous paid time including PTO, Floating Holidays, Company Holidays, Mental Health
- Commuter FSA Plans â pretax savings plans for travel to & from work
- Employee Perks: discounted rates for entertainment, travel, fitness, insurance plans, etc. Gym membership discounts with Blink & Crunch Fitness.
- Company Events - Annual Summer Picnic and Holiday Awards Celebration
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
