Care Coordinator

ALLIANCE HEALTHCARE SERVICES, INC • Memphis, TN

10d

About The Position

Care Coordinator(s) who, as part of a care team, act as the primary point of contact for member and family relationships. All care coordinators shall have, at minimum, a bachelor’s degree, or an RN and be licensed to practice in Tennessee;The person occupying this position provides direct and indirect services to Clients of Alliance Healthcare Service who are enrolled in Health Link. This person participates in outreach/consultation and education activities and assumes other responsibilities as delegated by senior staff.

Requirements

• Bachelor’s degree in Psychology, Human Services or related field from an approved university training program.
• Must be eligible for any/all credentialing required by regulatory and funding sources.
• Must be able to travel independently in the community and to enter/exit private homes and other locations which may not be governed by accessibility standards required of certain public places in Tennessee.
• If traveling to perform duties by private vehicle, must hold valid driver’s license, meet Tennessee insurance standards, and produce evidence of driving records which meet the AHS’s liability insurance guidelines.
• This person must also demonstrate an ability to work effectively in a treatment setting dealing with emotionally or socially disturbed individuals.
• The Mental Health Specialist I must demonstrate an ability to use mature judgment in problem and operate effectively in a multi-disciplinary setting.

Responsibilities

• Comprehensive care management: Initiate, complete, update, and monitor the progress of a comprehensive person-centered care plan as needed
• Care coordination: Participate in member’s physical health treatment plan, support scheduling and reduce barriers to adherence for medical and behavioral health appointments, facilitate and participate in regular interdisciplinary care team meetings, follow up with PCP, proactive outreach with PCP, and follow up with other behavioral health providers or clinical staff
• Health promotion: Educate the member and his/her family
• Transitional care: Provide additional high touch support in crisis situations, participate in development of discharge plan for each hospitalization, develop a systemic protocol to assure timely access to follow-up care post discharge, establish relationships, and communicate and provide education
• Member and family support: Provide high-touch in-person support, provider caregiver counseling or training, identify resources to assist individuals and family supporters, and check-ins with member
• Referral to social supports: Identify and facilitate access to community supports, communicate member needs to community partners, and provide information and assistance in accessing services
• To provide designated number of monthly contacts.
• To comply with policies and procedures as outlined in AHS’s policy and procedure manual.
• Other duties may be assigned by supervisor(s) to meet the needs of the consumer and AHS.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 1,001-5,000 employees