Care Coordinator

TheKey•San Rafael, CA

About The Position

For nearly 20 years, TheKey has helped clients achieve successful long-term aging at home with comprehensive, concierge-based care. Ensuring the dignity, safety, and independence of its clients, TheKey is committed to changing how the world lives and ages at home. Employee-teams get the training, resources, and support they need to deliver an exceptional care experience for clients and their families. Founded in Silicon Valley, TheKey has grown from a single location to service coverage throughout North America enabling clients to live life on their own terms, in their own homes. TheKey is the comprehensive care solution for seniors who wish to age well in their home. The company offers concierge-level care management and dependable in-home assistance to seniors across over 150 locations throughout North America. A mission-driven organization, the Company’s dedicated experts proudly assist thousands of clients in optimizing their quality of life as they “age in place” in the comfort of their homes. The holistic approach to care is based on the lifestyles of the longest-living people in the world and promotes a healthy mind, body, and spirit. TheKey prides itself on its people and is seeking exceptional talent to join our team. TheKey continues to expand its reach in helping more families with all they need to allow their aging loved ones to live well at home. Building upon a legacy of excellent customer service, innovation and great people, TheKey is just getting started on the impact the organization can make on the community.

Requirements

Minimum 2 years of direct care experience, 3+ years in healthcare-adjacent, elder care, social work, or related fields preferred
Demonstrated ability to deliver a high-touch, concierge-level client experience with exceptional attention to detail
Proven ability to manage complex, sensitive, and high-acuity situations with professionalism, discretion, and sound judgment
Direct experience working with families and trusted advisors, including care managers, attorneys, financial advisors, and other stakeholders, to support coordinated, client-centered care
Demonstrated ability to navigate crises and escalation pathways, including urgent client needs, family concerns, and care disruptions, while maintaining calm, clarity, and a client-first approach
Strong knowledge of dementia and other cognitive challenges to support thoughtful, personalized care planning
Exceptional customer service, relationship management, and conflict resolution skills, delivered with discretion and professionalism
Confident communicator with refined written and verbal communication skills and a consultative approach
Skilled in consultative assessments and conversions, including conducting comprehensive initial assessments or reviewing prior evaluations to align services with client goals
Proactive and results-driven, with the ability to identify growth opportunities, build referral relationships, and expand services with new and existing clients
Strong leadership presence with the ability to train, coach, and mentor team members to deliver consistent, luxury-level outcomes
Highly collaborative team player who partners effectively across operational and client-facing functions
Polished, approachable, and professional demeanor that instills confidence in clients, families, and referral partners
Ability to execute responsibilities with excellence while creating a warm, calm, and pleasurable client experience
Exceptional organizational and time-management skills, with the ability to prioritize, adapt, and perform in a high-demand environment
Entrepreneurial mindset with strong accountability, drive, and a goal-oriented work ethic
High energy and positive attitude, with the ability to excel under pressure while maintaining composure
Computer proficiency with accurate, timely documentation to support continuity of care and business operations
Flexible and adaptable, thriving in a dynamic, growth-oriented environment
Exposure to consultative sales, referral development, and relationship building to grow new and existing partnerships
On-call availability as required to support client and business needs
Valid driver’s license, proof of insurance, and ability to travel up to 100% of the time in the field
Ability to travel to client homes and other locations daily
Ability to lift and carry up to 50 pounds
Ability to sit, stand, and walk for prolonged periods of time throughout the workday
Ability to use standard office equipment such as a personal computer, a laptop, a telephone, a photocopier, etc.