Care Coordinator - Boston, MA

Tend • Boston, MA

13d • Onsite

About The Position

At Tend, our Care Coordinators are at the heart of everything we do. You’re the first smile our members see when they walk through the door, and the steady hand that guides them through every step of their visit — from check-in to treatment to payment and follow-up. This is a dynamic, people-first role that blends hospitality, clinical coordination, and financial guidance. You’ll partner with our dental team to deliver personalized, seamless experiences and help our patients feel confident in their care. Whether you’re presenting a treatment plan or answering a coverage question, you’re there to make it all feel clear, approachable, and easy. If you’re passionate about service, love building trust, and thrive in fast-paced environments where every detail matters — this role is for you.

Requirements

• 1–2 years of experience in healthcare (dental experience strongly preferred)
• Comfortable discussing procedures, timelines, and insurance coverage with patients
• Confident in presenting treatment plans and securing case acceptance
• Highly organized, detail-oriented, and polished in presentation
• A calm, clear communicator — both written and verbal
• Team-oriented, adaptable, and thrives in a fast-paced environment
• Self-starter with a strong sense of ownership and follow-through
• Passion for delivering thoughtful, human-centered service

Nice To Haves

• Experience with Dentrix or similar dental software is a plus
• Knowledge of insurance claims, benefits coordination, and billing practices

Responsibilities

• Be the warm and welcoming face of the studio from the moment a patient arrives
• Own the full check-in and check-out process with professionalism and kindness
• Partner with the Studio Manager to support daily operations — from opening/closing duties to schedule coordination
• Present treatment plans with clarity and confidence, ensuring patients understand their options and feel empowered to move forward
• Guide financial conversations — from insurance breakdowns to patient responsibility and payment solutions
• Use sound judgment and Tend tools to resolve patient concerns in real time
• Collaborate with dentists, hygienists, and clinical support teams to deliver a cohesive experience
• Participate in daily huddles to align on same-day treatments, scheduling needs, and member satisfaction goals
• Keep patient information organized and updated, helping the team stay one step ahead
• Coordinate referrals and follow-ups with other Tend studios or specialists
• Maintain a tidy, safe, and compliant studio environment
• Support studio goals by preparing for upcoming schedules and case completions
• Respond to inquiries with accuracy and warmth — no matter how big or small the question
• Contribute to a team culture that’s positive, respectful, and always patient-first

Benefits

• Compensation: Competitive pay and opportunity to grow
• Health Benefits: Medical, dental, vision, and telemedicine options — with Tend covering a significant portion of premiums
• Wellness Perks: Free dental care for you and discounted care for family; cosmetic and orthodontic discounts included
• Financial Benefits: 401(k) with company match, HSA/FSA options
• Paid Time Off: Generous PTO that grows with your tenure + paid holidays
• Extra Coverage: Company-paid life and disability insurance, with voluntary add-ons like accident and critical illness protection
• Resources: Access to our Employee Assistance Program and additional discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed