Care Coordinator (full-time)

Possibilities•Sioux Falls, SD

4d•$55,000 - $60,000•Onsite

About The Position

The Care Coordinator is the family’s point of contact and designated advocate throughout the service-delivery process. While some staff turnover may be unavoidable, our hope is for families to work with only one Care Coordinator throughout their treatment journey. The Care Coordinator is a source of information, resources, and solutions for a family, and they are the first person families will call with any needs, adjustments, requests, or calls for help. Ultimately, the Care Coordinator ensures that the family feels heard, attended to, prioritized, and supported, throughout the highs and lows of the treatment journey. Care Coordinator Profile & Corresponding Duties The Care Coordinator loves working with people and is energized by social interaction. About 50% of their time is spent in communication with families via phone calls, text messages, or emails. They have excellent soft skills and the ability to build rapport and form relationships with a wide variety of people. They have superb communication skills, even during tense or stressful situations. Duties in this category include: Conducting parent orientations, scheduling initial ABA assessments and treatment plan reviews, and coordinating with families to develop a treatment schedule and begin ABA services. Responding to calls, texts, and emails from learners regarding schedule changes, questions, requests, etc. Conducting monthly “check-in” calls with current learners to gauge satisfaction, provide support or resources, identify feedback for the clinical team, etc. Communicating with the treatment team to pass on feedback, needs, preferences, cancellations, staff changes, etc. to improve learner experience. The Care Coordinator also must be an organizational master, juggling superstar, and diligent box-checker. They love lists, detailed tracking, and getting things done quickly so they don’t pile up for later. About 50% of their time is spent working in our practice systems, creating and maintaining schedules, making updates and changes, and documenting the interactions that occurred. Duties in this category include: Creating and entering treatment schedules that fulfill learners’ recommended hours and maximize staff availability. Making ongoing schedule adjustments (canceling, rescheduling, reassigning, etc.) to accommodate changes in availability, time-off requests, cancellations, etc. Responding to calls, texts, or emails from staff regarding scheduling changes. Monitoring client attendance, charging applicable fees, and updating practice systems accordingly. Documenting family contact in the learners’ contact log. Uploading client documents into the system and supporting them with intake paperwork. Organizing the client file so that documents are easily located. Managing a list of clients and updating notes and status in the tracker. Completing monthly check-in survey forms and sending follow-up emails as needed. Researching and providing resources to families. In addition, Care Coordinators will participate in the following responsibilities to ensure team communication and coordination: Attend weekly team meetings. Attend clinical team meetings for learners as needed/directed by the Clinical Director. Actively participate in company chat groups, including those with learners present. Complete RBT training for basic understanding of ABA.

Requirements

High school diploma is required.
Availability to work on a daily basis, including flexibility to accommodate some non-standard hours to address staff and learner needs in preparation for scheduled sessions.
While required equipment will be provided, candidate must have strong computer skills.

Nice To Haves

Bachelor’s degree is preferred
Experience working with children and individuals with Autism Spectrum Disorder is preferred.
Experience working with clients in a medical or therapeutic setting is highly preferred.

Responsibilities

Conducting parent orientations, scheduling initial ABA assessments and treatment plan reviews, and coordinating with families to develop a treatment schedule and begin ABA services.
Responding to calls, texts, and emails from learners regarding schedule changes, questions, requests, etc.
Conducting monthly “check-in” calls with current learners to gauge satisfaction, provide support or resources, identify feedback for the clinical team, etc.
Communicating with the treatment team to pass on feedback, needs, preferences, cancellations, staff changes, etc. to improve learner experience.
Creating and entering treatment schedules that fulfill learners’ recommended hours and maximize staff availability.
Making ongoing schedule adjustments (canceling, rescheduling, reassigning, etc.) to accommodate changes in availability, time-off requests, cancellations, etc.
Responding to calls, texts, or emails from staff regarding scheduling changes.
Monitoring client attendance, charging applicable fees, and updating practice systems accordingly.
Documenting family contact in the learners’ contact log.
Uploading client documents into the system and supporting them with intake paperwork.
Organizing the client file so that documents are easily located.
Managing a list of clients and updating notes and status in the tracker.
Completing monthly check-in survey forms and sending follow-up emails as needed.
Researching and providing resources to families.
Attend weekly team meetings.
Attend clinical team meetings for learners as needed/directed by the Clinical Director.
Actively participate in company chat groups, including those with learners present.
Complete RBT training for basic understanding of ABA.