Care Coordinator - Full-Time

Care Advantage Corporate•South Boston, VA

10d•Onsite

About The Position

Care Coordinator – South Boston VA Be the Heartbeat of Care Advantage! Care Advantage isn't just another workplace-we're a Top Workplace award winner and proudly voted Best in Home Care . We're the largest privately-owned home care company in the mid-Atlantic, and we're growing fast. That means more opportunities, more impact, and more ways to change lives. We're on the hunt for a high-energy Care Coordinator to join our South Boston VA team, (working out of our South Boston office, and covering our Emporia VA area). If you thrive in a fast-paced environment, love solving puzzles, and want a career where compassion meets strategy, this is your chance to shine. What You'll Get: Competitive pay that values your talent 17 days of paid vacation + 10 paid holidays A true work-life balance career A team that feels like family, with room to grow What You'll Do Be the Matchmaker: Thoughtfully pair caregivers with clients by considering health needs, personality fit, skill level, and preferences. You'll ensure every client feels supported and every caregiver feels valued. Keep Relationships Strong: Act as the go-to liaison between clients, families, and field staff. You'll build trust, smooth over challenges, and make sure communication flows seamlessly. Own the Schedule: Maintain accurate, up-to-date schedules in our system. You'll juggle multiple moving parts, anticipate conflicts, and keep everything running like clockwork. Think Fast, Act Smart: When emergencies or last-minute changes arise, you'll pivot quickly-finding solutions that keep clients cared for and caregivers supported. Drive Performance: Monitor field staff activity, track attendance and reliability, and provide feedback. You'll help ensure accountability while celebrating great work. Solve the Daily Puzzle: Scheduling is like a giant jigsaw-different shifts, different needs, different people. You'll creatively piece it together with calm focus and a client-first mindset. Fuel the Team Energy: Work side-by-side with branch teammates to keep the office buzzing with positivity, collaboration, and momentum. Welcome New Clients: Be the warm, reassuring voice and face of Care Advantage. You'll guide new clients through the onboarding process, answer questions, and set the tone for a caring relationship. Stay Tech-Savvy: Use scheduling software and digital tools to keep records current, track caregiver availability, and ensure compliance with company standards. Champion Flexibility: Step into any situation-whether it's answering a tough client question, covering a shift gap, or supporting a teammate-because you're cross-trained and ready for anything. What Makes You Perfect for This Role Energy, drive, and passion for achieving goals A problem-solver who puts people first Flexibility to adapt and thrive in changing situations Ambition to grow your career and see the big picture Compassion and a genuine desire to serve

Requirements

High School Diploma or G.E.D. equivalent
2+ years of relevant work experience
Scheduling, medical, or phone experience a plus
Computer literacy and comfort with scheduling systems
Strong organizational skills, attention to detail, and communication abilities

Responsibilities

Thoughtfully pair caregivers with clients by considering health needs, personality fit, skill level, and preferences.
Act as the go-to liaison between clients, families, and field staff.
Maintain accurate, up-to-date schedules in our system.
When emergencies or last-minute changes arise, you'll pivot quickly-finding solutions that keep clients cared for and caregivers supported.
Monitor field staff activity, track attendance and reliability, and provide feedback.
Work side-by-side with branch teammates to keep the office buzzing with positivity, collaboration, and momentum.
Guide new clients through the onboarding process, answer questions, and set the tone for a caring relationship.
Use scheduling software and digital tools to keep records current, track caregiver availability, and ensure compliance with company standards.
Step into any situation-whether it's answering a tough client question, covering a shift gap, or supporting a teammate-because you're cross-trained and ready for anything.