Care Coordinator

MWD Management, LLC dba•Georgetown, TX

24d•Onsite

About The Position

The Patient Care Coordinator is responsible for successfully managing large amounts of calls to and from patients. Also supports the business by providing effective customer service to patients, vendors, insurance companies and other medical facilities while handling patient scheduling needs, insurance verification and referral sources, as well as any administrative department inquires.

Requirements

One (1)+ year experience in a medical setting, dermatology practice preferred
High School or GED required.
Ability to handle confidential and sensitive information.
Ability to communicate effectively on the telephone.
Ability to relate to persons with diverse educational, socioeconomic, and ethnic backgrounds.
Ability to handle a "call center" environment: work quickly and multi-task.
Ability to exercise good judgment to handle calls appropriately.
Strong communication skills, both written and verbal.

Nice To Haves

Bilingual in Spanish a plus.

Responsibilities

Schedule patient appointments and obtain accurate demographic information
Provide patients with necessary information to prepare for their appointment
Verify Medical Insurance in preparation for patient appointment
Verify Referral and Authorizations for appointments if applicable
Handle patient inquiries regarding the services offered within the practice
Provide patient-focused service utilizing exceptional interpersonal and rapport building skills
Answer and direct calls to other departments as needed.
Use sound judgment in handling calls, escalating when appropriate
Complete other scheduling tasks as requested.
Other duties as assigned.