Care Coordinator

Canyon View Medical Group•Spanish Fork, UT

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About The Position

Canyon View Medical is seeking the services of a Care Coordinator for our Family Medicine clinics in Mapleton, Springville, Spanish Fork, and Santaquin, Utah. This position is responsible to assist patients by helping them coordinate care outside of our clinics by scheduling with specialists and/or diagnostic testing.

Requirements

High School Degree or Equivalent.
Working knowledge of general medical office procedure and medical terminology.
Strong customer service skills required.
General computer skills required, including the ability to use the internet and learn other computer applications successfully.
Must demonstrate effective communication, interpersonal, and organizational skills.
Excellent Problem Solving Skills necessary.
Must be able to follow instructions.

Responsibilities

Respond to questions, requests and concerns regarding the status of patient referrals, care coordination or follow-up status.
Contact patients regarding pending referrals and/or diagnostic testing.
Verifies referral and authorization requirements are met according to insurance and policy standards.
Completes referral process within required time frame.
Schedule, problem solve, communicate, and coordinate referral appointments with outside specialists.
Documentation and tracking of referral information in the electronic medical record system.
Request, track and obtain prior authorization from insurance carriers within time allotted for medical services.
Where needed, verifies patient demographic and insurance information.
Protects patients' rights by maintaining confidentiality of personal and financial information.
Maintains operations by following policies and procedures.
All other duties as assigned.