Care Coordinator - Part-Time

EmpowerMe Wellness•Sandy, UT

38d•Onsite

About The Position

EmpowerMe Wellness is a tech-enabled, multi-service healthcare organization dedicated to improving the lives of seniors by enriching senior living communities nationwide. They offer fully integrated on-site therapy, pharmacy services, primary care, and more, supported by a team of over 3,000 clinicians and professionals focused on wellness and positive outcomes. As a Care Coordinator, you will collaborate with the Area Director of Operations, providing administrative and care delivery support within communities. Your role involves optimizing therapist schedules, assisting with resident intakes, and facilitating 360 touchpoints to ensure consistent interaction with residents, families, and staff. The ideal candidate is highly organized, detail-oriented, and skilled in multitasking to enhance operational effectiveness and quality of care.

Requirements

Certification in healthcare, business administration, or related field.
Proven experience in administrative and operational roles, including managing schedules, handling correspondence, and maintaining records
Experience in a customer-facing role, with a focus on providing exceptional service to residents and their families
Exceptional communication and interpersonal skills are required, along with the heart and passion for working with older adults while providing the best care possible.
Ability to work well with others and take direction from management
Passion for achieving results through self-motivation, initiative, and proactive orientation with a sense of professional curiosity, desire to learn new things, and to find/recommend solutions to problems
Must have the ability to remain calm in stressful situations, be flexible, work well with many interruptions, and have exceptional multi-tasking skills
Respect for the principles of patient/resident rights and confidentiality
Proficiency in Internet browsers (e.g., Explorer, Chrome, Fire Fox)
Advanced knowledge of Microsoft Office programs: Outlook, Excel, and Word applications.

Nice To Haves

Two years of relevant experience in a senior living setting preferred
Solid understanding of Wellness offerings, Physical, Occupational, and Speech Therapy for seniors, as well as a general knowledge of laws and restrictions regarding Assisted Living, Independent Living, and Memory Care preferred

Responsibilities

Support Clinic Directors to drive completion of intake process for new residents, including gathering necessary documentation, information and obtaining consent from resident or Power of Attorney (POA)
Submits orders to physicians including faxing/emailing orders to Primary Care Provider if therapy is indicated on screening
Ensure completion of evaluations occurs
Assists with obtaining undersigned therapy documents from physicians
Review under hours reports and support Clinic Directors to coordinate therapists’ weekly schedules to optimize efficiency
Support new team members on Day 1 to help get equipment set up, logged into courses/training classes, etc.
Support daily clinic operations, including scheduling, documentation, and follow-up needs, while maintaining strong relationships with community partners.
Assist in identifying therapy needs and 360 participation (via falls reports, new move-ins, screening tracker, DC from therapy, etc.). Communicate needs to Clinic Director and/or ADO to begin screening
Weekly on-site presence in communities to build relationships with team members, residents, and community partners. Essential for intakes, identifying therapy needs, and coordinating schedules
Serve as the point of contact for residents, families, and therapy teams, ensuring smooth coordination of care and timely communication.
Anticipate and resolve issues that impact the resident experience, escalating concerns when needed to keep care delivery on track.
Contribute to a positive resident experience by staying engaged, informed, and responsive to the needs of the communities served.
Review operational reports and act on closing gaps
Send Weekly therapy and 360 census spreadsheet to Executive Director, Director of Wellness, Clinic Director and ADO
Follow-up with therapist weekly to ensure completion of documents due outlined in the documentation due dates report
Follow-up on outstanding items outlined in the Missing Documents Report and send to the records management team
Send individual therapist weekly to ensure timely closeouts by reviewing Labor Log Report and Weekly Closeout (via Hotlist)
Serve as an interim clinic director to cover for PTO or openings by attending standup meetings, tours of community, and explaining EmpowerMe services to current/prospective residents
Other tasks as identified such as, but not limited to: coordinating with ADO to order supplies as requested, and assisting in completion of Agency required tasks
Complies with HIPPA and PHI guidelines and always protects confidentiality
Communicates professionally and clearly and maintains a good working relationship with physicians, care staff, and interdisciplinary teams, as well as demonstrates flexibility to ensure patient/community needs are being met