Care Coordinator/Therapy Technician - Rye
About The Position
Spear Physical and Occupational Therapy is seeking a qualified, passionate Care Coordinator/Therapy Technician to join the team at our Rye location in Westchester. Care Coordinators are responsible for supporting patient care by making our patients feel welcomed and valued whilst also controlling the flow of the appointment. Care Coordinators are expected to respond to all phone calls and emails within 2 hours and always within 24hours. Care Coordinators will guide our patients through our out-of-network experience and greet all patients who enter the clinic with a smile. Care Coordinators are expected to execute 5-star customer service. Spear strives to foster a true community environment for both patients and team members; therefore, a collaborative spirit is valued to ensure everyone receives the care and support they need. Therapy Technicians are responsible for supporting patient care by preparing treatment areas, gathering equipment and materials, and performing procedures under the direct supervision of a Physical or Occupational Therapist. Therapy Technicians are expected to execute a high standard of clinical excellence while maintaining 5-star customer service. Spear strives to foster a true community environment for both patients and team members; therefore, a collaborative spirit is valued to ensure everyone receives the care and support they need. Other duties as assigned
Requirements
- Previous customer service experience
- Someone who is hospitable, welcoming, and team-orientated
- Strong communication skills and ability to multi-task
- A strong attention to detail and willingness to grow
Nice To Haves
- BA.BS degree preferred, not required
- Passion for the field hospitality and customer service
- Self-motivation and willingness to go above and beyond
- Enjoyment of seeking out an opportunity to make an impact daily and connecting with people
- A proactive, collaborative, team-oriented attitude because we don’t work in silos
- You celebrate wins and learn from losses with your patients, colleagues, and surrounding communities
- A resonance with our SPEAR-IT values: Service Passion Empathy Accountability Respect Impact Teamwork
Responsibilities
- Supporting patient care
- Making patients feel welcomed and valued
- Controlling the flow of the appointment
- Respond to all phone calls and emails within 2 hours and always within 24hours
- Guide patients through our out-of-network experience
- Greet all patients who enter the clinic with a smile
- Executing 5-star customer service
- Preparing treatment areas
- Gathering equipment and materials
- Performing procedures under the direct supervision of a Physical or Occupational Therapist
- Executing a high standard of clinical excellence
- Maintaining 5-star customer service
- Other duties as assigned
Benefits
- One Medical paid membership. Learn more at onemedical.com/business
- Mental Health benefits that include paid time off and support services through Journey Live & employer sponsored EAP program
- Medical, Dental, Vision Benefits, Commuter FSA Plan
- 401(K) Safe Harbor Match: SPEAR will make a matching contribution equal to 100% of the first 3% of annual compensation, plus 50% of the next 2% of annual compensation. The total SPEAR matching contribution will not exceed 4% of your annual compensation
- Generous paid time including PTO, Floating Holidays, Company Holidays, Mental Health Commuter FSA Plans – pretax savings plans for travel to & from work
- Employee Perks: discounted rates for entertainment, travel, fitness, insurance plans, etc
- Gym membership discounts with Blink & Crunch Fitness
- Company Events - Annual Summer Picnic and Holiday Awards Celebration
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
1,001-5,000 employees
