Care Coordinator / Office Manager

HomeWell Care Services ID288•Boise, ID

12h•Onsite

About The Position

HomeWell Care Services is hiring a full-time Care Coordinator / Office Manager to help run and grow their home care agency. This is a hands-on, in-office role where the individual will manage calls, scheduling, and day-to-day operations while helping to bring on new clients and caregivers. The role serves as the first point of contact for families, caregivers, and referral partners. It can be fast-paced at times and requires someone who follows through, communicates clearly, and takes ownership of outcomes, emphasizing that it is not a passive administrative role. The company is a locally owned and operated home care agency focused on building real relationships with clients and caregivers, prioritizing engagement, communication, and consistency. The successful candidate will be part of a small, growing team where their work directly impacts both the success of the business and the families served. HomeWell Care Services prides itself on providing the highest quality care for seniors and others needing individualized support and companionship at home, with locations across the U.S.

Requirements

Prior experience in home care or healthcare
Strong communication skills (phone, text, email)
Highly organized and able to manage multiple priorities
Someone who follows through and does what they say they will do
A self-starter who takes ownership instead of waiting for direction
Someone who communicates early when issues come up
A natural relationship-builder who connects well with clients and caregivers
Take ownership of your work and look for solutions, not problems
Follow through on commitments and hold yourself accountable
Communicate early when something isn’t going as planned
Stay organized and focused even when things get busy
Build real connections with the people you work with

Responsibilities

Answer incoming calls and respond to inquiries from families and referral sources
Follow up on all leads (A Place for Mom, Caring.com, website, etc.) in a timely and consistent manner
Schedule in-home assessments with the care manager
Build trust with prospective clients through clear, responsive communication
Build and maintain caregiver schedules
Fill open shifts and respond quickly to call-outs
Coordinate start of care for new clients
Keep operations running smoothly and ensure nothing falls through the cracks
Assist with recruiting efforts (screening applicants, scheduling interviews)
Maintain communication with caregiver applicants throughout the hiring process
Help ensure we have the right caregivers in place to support our clients
Post and manage basic social media content (Facebook, Google, etc.)
Support local marketing efforts and community outreach coordination