Care Coordinator Non Clinical

Gentiva•Mooresville, NC

1d•Remote

About The Position

Guide Patients. Support Families. Navigate Post-Acute Care. We are seeking a Care Coordinator – Non Clinical to support our Care Coordination call center team. This work-from-home telephonic role helps patients and families navigate post-acute services, handles non-clinical inbound calls, escalates to nurses when necessary, and supports referral coordination for patients who may need Gentiva services. Reporting to the Contact Center Manager, this role operates under established performance criteria. As a Care Coordinator – Non Clinical, You Will: Act as a Gentiva representative supporting patients discharged from service or seeking post-acute care Navigate healthcare options, including post-acute offerings, Medicare coverage, billing, and other healthcare resources Utilize tools and methods to provide patient education and options quickly, including sites of service, specialty offerings, and related questions Handle a variety of customer issues, including location lookup, directions, and complaints Assist in the admissions process by coordinating with Gentiva branch staff on patient admission status Maintain awareness of department performance objectives, meet standards, and ensure patient satisfaction goals are met Review and adhere to all company policies and procedures Participate in special projects and perform other duties as assigned

Requirements

Call center experience in a healthcare setting
Outstanding computer skills and ability to quickly learn and master information related to locations and services
Excellent verbal and interpersonal communication skills with empathy and professionalism
Strong customer service focus
Effective time management and organizational skills
Strong analytical and problem-solving abilities
Minimum of 1 year of experience in a healthcare-related field or healthcare call center
High-speed internet connection required (minimum 10 Mb/s download, 2 Mb/s upload; satellite internet not acceptable)

Nice To Haves

Associate degree
Additional healthcare call center experience
Previous experience with Gentiva services or other hospice/home health organizations
Knowledge of home health, hospice, and palliative care services

Responsibilities

Act as a Gentiva representative supporting patients discharged from service or seeking post-acute care
Navigate healthcare options, including post-acute offerings, Medicare coverage, billing, and other healthcare resources
Utilize tools and methods to provide patient education and options quickly, including sites of service, specialty offerings, and related questions
Handle a variety of customer issues, including location lookup, directions, and complaints
Assist in the admissions process by coordinating with Gentiva branch staff on patient admission status
Maintain awareness of department performance objectives, meet standards, and ensure patient satisfaction goals are met
Review and adhere to all company policies and procedures
Participate in special projects and perform other duties as assigned

Benefits

Competitive Pay
401(k) with Company Match
Career Advancement Opportunities
National & Local Recognition Programs
Teammate Assistance Fund
Medical, Dental, Vision Insurance
Mileage Reimbursement or Fleet Vehicle Program
Generous Paid Time Off + 7 Paid Holidays
Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care)
Education Support & Tuition Assistance
Free Continuing Education Units (CEUs)
Company-paid Life & Long-Term Disability Insurance
Voluntary Benefits (Pet, Critical Illness, Accident, LTC)