Patient Care Coordinator - Non Credentialed

BluePearl Pet Hospital • Johns Creek, GA

1d • Onsite

About The Position

BluePearl Pet Hospital is seeking an experienced Patient Care Coordinator to join our state-of-the-art emergency and specialty hospital. Are you committed and passionate about enriching lives through remarkable care for pets? Do you thrive in a fast-paced, dynamic, and rewarding work environment? Are you a team player who enjoys working together on a team to provide quality care for pets? If you answered "yes" to these questions, then we want to hear from you. As a Patient Care Coordinator, you will act as a liaison between the front and back of the hospital by facilitating client/patient flow between the waiting room, exam rooms, CSR staff, and clinical staff, triaging medical phone calls, coordinating client/doctor communication, and performing ER visit follow-up calls for both locations. Evening, weekend, and holiday work across both locations may be required as part of the normal workweek.

Responsibilities

• Monitor the waiting/exam room clients; assist with refreshments/marketing materials; update clients on wait time/patient status
• Maintain open communication with the doctor and technical staff to minimize wait times and maximize patient flow regarding long wait times
• Coordinate patient flow between multiple specialties
• Manage Cornerstone hospital census
• Facilitate discharge appointments for all services
• Perform patient discharges in coordination with the technical team
• Manage patient discharge/visit board and exam rooms; ensure comfortable and timely visits & discharges
• Check ER doctor message bin and triage messages for doctors; facilitate solutions for clients
• Receive and address patient care telephone calls from the general public
• Call previous day's ER clients for follow-up feedback for both locations

Benefits

• Trupanion pet insurance and discounts to our associates for pet treatments, procedures, and food.
• Annual continuing education allowance, free continuing education sessions, our own BluePearl University for training, and our clinicians have access to over 2,000 medical journals.
• Medical, dental, vision, and life insurance options.
• Parental leave benefits
• Flexible work schedules
• 401k and retirement planning
• Paid time off and floating holiday plans
• A regional licensed social worker who can provide guidance, advice, and tips/tricks on how to maintain a healthy lifestyle while working in a fast-paced emergency and specialty care environment

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed