Care Coordinator, Intermediate (IKC)

DaVita Kidney Care

1d•$20 - $23

About The Position

All About VillageHealth. VillageHealth is a Strategic Business Initiative of DaVita and is comprised of a dedicated team of specially trained nurses and professionals providing integrated care management to patients with kidney disease throughout the US. We provide services to help improve the lives of our patients by working with them to prevent complications, reduce the number of avoidable hospitalizations and improve overall health. Let's face it…the world of healthcare is dynamic and moves at the speed of light. Unlike many healthcare companies in the market today, we acknowledge that our teammates are our most important asset and we want to help them to feel fulfilled in their careers. When you join the DaVita Village, you're joining a winning team. Through our commitment to training, growth and quality we consistently achieve superior clinical outcomes while giving teammates the opportunity to excel in an award-winning environment that enables them to thrive both professionally and personally. This role will coordinate with providers and VillageHealth Nurses to provide ongoing support and communication to Chronic Kidney Disease (CKD) patients. The Coordinator acts as a single point of contact to coordinate resources for VillageHealth CKD patients.

Requirements

High school diploma or equivalent
At least two (2) years of experience in a professional office environment
Intermediate proficiency in MS Word, Excel, PowerPoint, and Outlook
Excellent verbal and written communication skills
Deals with confidential information and/or issues using discretion and judgment

Responsibilities

Performs outbound calls to patients to understand their clinical needs and connect them with appropriate resources
Performs outbound calls to providers to make appointment for patients or follow up on care
Answers inbound calls from patients, providers, and Village resources, as necessary
Follows up with patients to ensure their needs are met and schedules future check ins
Coordinates with clinical resources and providers to ensure smooth continuum of care for patients
Monitors patient hospitalizations and follows up as necessary with a VillageHealth Nurse (VHN)
Notifies patients of location and appointment times as needed
Provides patients with education materials and sends letters to primary care physicians, nephrologists, and specialists for new enrollments/appointments
Assists with the referral process
Other duties as assigned

Benefits

A "community first, company second" culture based on Core Values that really matter.
Clinical outcomes consistently ranked above the national average.
Award-winning education and training across multiple career paths to help you reach your potential.
Performance-based rewards based on stellar individual and team contributions.
A comprehensive benefits package designed to enhance your health, your financial well-being and your future.
Dedication, above all, to caring for patients suffering from chronic kidney failure across the nation.
More than just pay, our DaVita Rewards package connects teammates to what matters most.
Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment.
Below are some of our benefit offerings.
Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more
Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.
At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong."
Our goal is to embed belonging into everything we do in our Village, so that it becomes part of who we are.
We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements.
Individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.