Care Coordinator, Advanced (IKC)
About The Position
Medical Assistant in New Primary Care Model for Dialysis Patients DaVita is pioneering a new approach to primary care for patients with end-stage renal disease (ESKD) directly within our dialysis centers. We're seeking a highly motivated Medical Assistant to help us expand this groundbreaking program. It is estimated that 30-50% of patients with renal failure do not receive consistent primary care support, resulting in increased morbidity, hospitalizations, and mortality. You will work with a Nurse Practitioner to address the health barriers patients with kidney disease face. Our goal is simple: keep patients out of the hospital and living longer. Come join us! Why You’ll Love Working Here: Change the standards of care: Directly improve the health and well-being of patients who need it most. Position yourself to be a national leader: We plan on scaling this program nationally and are looking for individuals who will grow with the model. Have an outsized voice in shaping the model of care: We will be nimble and agile in building a model that meets the needs of our patients and are looking for our MA to add his or her thoughts to how we can improve. A true partnership: Work in a close, collaborative relationship with a dedicated Nurse Practitioner. Competitive pay and benefits packages: We strive to do inspiring work with financial and personal balance. Location & Travel: Commute to DaVita clinics and/or partner practices in the Norfolk/Virginia Beach area and surrounding areas 5 days a week. Reliable personal transportation required Position Details: Full-Time, Monday–Friday schedule Be flexible and adaptable to respond to patient and program needs
Requirements
- High school diploma or GED required
- Hold a current national Medical Assistant certification such as CMA, RMA, or CCMA
- 2+ years of experience in a professional office environment
- Experience coordinating care (referrals, care management, etc.)
- Ability to handle confidential information with discretion and sound judgment
- Strong verbal communication skills
- Proficiency in Microsoft Office, Excel, and Outlook
- Commitment to service excellence and patient satisfaction
- Ability to work autonomously while collaborating effectively with the team
Nice To Haves
- 4+ years clinical medical office experience
- Experience in primary care settings
- Experience in dialysis settings
- Experience with Epic EHR
- Familiarity navigating insurance payers
Responsibilities
- Coordinate care for patients by ensuring access to eligible resources/programs and assisting with referrals and provider appointments
- Perform outbound calls and respond to inbound calls from patients, providers, and Village resources
- Educate patients about the benefits of this program, and then enroll and onboard the patients (such as collecting medical information and creating a record in our Epic platform)
- Complete non-clinical screenings and pathways under the guidance of the Manager; escalate to Integrated Care Nurse as needed
- Assist the clinical team with moving patients through the continuum of care by completing tasks as directed
- Manage clinical data so that key clinical reports can be produced. This includes transferring information from outside medical records and auditing data for clinical integrity.
- Communicate directly with patients in a timely and professional manner
- Maintain accurate, complete, and confidential documentation
- Demonstrate exceptional two-way communication, both oral and written
- Act in alignment with DaVita’s mission and values to deliver high-quality patient care
Benefits
- Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
- Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more
- Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
