BRIDGING THE GAP - Care Coordinator I

NEW Health•Suncrest, WA

1d•Onsite

About The Position

NEW Health, a mission-driven organization dedicated to serving the community, is seeking a part-time care coordinator for a temporary position. This role offers an opportunity to explore new skills, gain valuable experience, and discover potential career paths in a dynamic work environment. Since 1978, NEW Health has been rural Northeast Washington’s leading non-profit primary care provider, committed to bringing healthcare into communities and communities into healthcare. They provide high-quality, integrated medical, dental, behavioral health, and pharmacy services, treating all patients with respect. NEW Health has been recognized as one of the best places to work in the Inland Northwest by the Spokane Journal of Business, based on an analysis of company policies and employee satisfaction in areas like Work-Life Balance, Role Satisfaction, Communication, Workplace Culture, Training, and Technology and Development. The organization also boasts a nationally recognized workforce development program, NEW Health University, which develops local career pathway training to retain rural youth. NEW Health supports career growth by providing all employees with monthly paid training, tuition reimbursement, and one-on-one career planning.

Requirements

Must be 18 years of age or older at the start date due to clinical access and regulatory requirements.
A high school diploma or GED is required.
Strong desire to develop a healthcare career path.
Excellent oral communication skills required.
Proficient computer skills required.
Excellent customer service skills are required.
Ability to work as a team member.

Responsibilities

Serve as a first point of contact for incoming phone calls.
Provide warm and friendly telephonic interaction with a focus on coordinating a patient's access to information while reducing phone transfers.
Schedule patient appointments and proactively communicate other appropriate services and information.
Relay messages between patients and their care team.
Enter and retrieve patient health data within an electronic health record system.
Demonstrates the ability to act as a representative for patient and provider inquiries.
Demonstrates knowledge of all NEW Health locations, services, scheduling availability, and Patient Services Department resources.
Interacts effectively with patients by educating and communicating the importance of follow up visits and continuing care.
Demonstrates superior customer service skills to improve the patient experience.
Treat patients with the highest respect and maintain patient confidentiality.
Other duties as assigned.
Travel required.