Care Coordinator Advance Illness Program - Palliacare

TriHealth • Blue Ash, OH

4h • Onsite

About The Position

Step into a meaningful role within our Hospice Care Team as a Care Coordinator Advance Illness Program dedicated to supporting patients and families during some of life’s most vulnerable moments. You’ll serve as a trusted resource for nurses, physicians, caregivers, and loved ones, helping maintain comfort, dignity, and continuity of care.
This opportunity is ideal for someone who is compassionate and confident working independently in a field-based or home‑care setting. A passion for supporting colleagues, providing calm reassurance, and upholding the highest standards of patient-centered care will make you an invaluable part of our hospice mission.
The Palliative Care Registered Nurse Care Coordinator supports the home and community Palliative Care program. This role works directly with patients, caregivers, and providers to triage symptom management needs, facilitate goals of care conversations, and coordinate services for people with serious, complex illnesses. Office is open Monday-Friday, no weekends, no holidays, no on call.
Job Overview:

Facilitates advanced care management for an identified client population to improve quality of life , prevent re-hospitalization and/or provide social connection. May coordinate patient care services for seriously ill patients through collaboration with the patient , family, caregivers and health care providers in achieving optimal quality of life. As a collaborating member of the palliative care team provides pre-visit and follow-up direction and support to the patient, family, and health care providers. As a member of the social connection team, provides advance care planning, telephone social support and information on community resources. Develops relationships with professional colleagues within the community to enhance the palliative care team /social connections team and the services provided. High level focus on empathic communication, customer service and continually strive to perform duties of their job in a manner that will result in optimal patient and provider satisfaction. Contributes to process improvement activities and program data collection.

Requirements

• Associate's degree or diploma in Nursing
• RN
• Registered Nurse
• Strong oral and written communication skills
• Customer service skills
• Ability to work with physicians and other professional colleagues
• Ability to collect data, generate reports, and provide analysis
• Comfortable working with computers and with EMR
• 3-4 years experience Clinical Nursing
• Two years of care management experience or equivalent experience in the healthcare environment required
• 2-3 years experience Professional Nursing Community health, palliative or hospice care

Nice To Haves

• Hospice/Palliative care experience highly preferred
• Home health experience preferred

Responsibilities

• Guides the multi-disciplinary palliative teams.
• Works collaboratively with members of the healthcare team to coordinate the comprehensive plan of care for residential palliative care patients and families, and support care transitions across the continuum of care.
• Proactively coordinates patient and family needs between providers and other members of the healthcare team.
• Collaborates with the interdisciplinary care team, primary care provider, and other providers in the care team (specialty consults, home health agencies, DME teams, and hospice team) to achieve continuity of care and coordination of palliative services.
• Communicates with all relevant service lines to ensure collaboration across the care continuum.
• Identifies intrinsic/ extrinsic barriers (education level, language barriers, financial concerns, and family dynamics) relevant to the patient’s care, as well as families and other resources.
• Supports goals of care initiated by APRN and facilitates hospice referrals, as needed.
• Gathers data and assesses patient care needs.
• Callaborates with the APRN to support ongoing assessments of physio-biological, cognitive/ emotional, spiritual, and social needs while managing life with advanced illness.
• Identifies problems that could lead to crisis situations and collaborates with APRN to support goals of care.
• Actively participates in interdisciplinary team discussions and provides input to provide the best service for patients.
• Promotes evidence-based practices with personal growth and outreach to others.
• Provides teaching to patients and families related to patients’ goals of care and treatment plans.
• Is accountable for mandatory education requirements and professional growth through organizational and national educational opportunities, such as certification, and shared new knowledge with the advanced illness teams.
• Utilizes performance improvement techniques to implement changes which result in improved patient care and office operations.
• Provides leadership for and participates in the continued development of the care coordinator role within the physician practice.

Benefits

• We offer competitive shift differentials, opportunities for professional growth, and a comprehensive benefits package that may include medical, dental, vision, paid time off, retirement savings plans, and tuition reimbursement.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: Associate degree