Care Coordination Supervisor

Housing Works • New York, NY

1d • $65,000 - $70,000 • Onsite

About The Position

The Care manager supervisor is responsible for the supervision of care management staff and the daily care management operations of the program. This includes direct supervision of staff, ensuring quality of care management services provided to clients, management of staff documentation requirements, and staff training

Requirements

• Adept with word processing, Excel, and Microsoft Office products; Previous experience with Electronic Health Records a plus
• Ability to communicate well both written and oral
• Good organizational and multi-tasking skills
• Strong analytical skills centered around collecting, organizing, and disseminating information
• Positive attitude and adaptable with both staff and clients
• Highly organized with the ability to work independently and prioritize multiple responsibilities in a fast-paced environment
• Comfortable working with a diverse group of staff and clients
• Master’s Degree in Social Work, (LMSW), Nursing (RN), Psychology, MPH, Human Services or other related field required
• Minimum two years supervisory and administrative experience
• Ability to supervise, manage and provide leadership to all staff members and trainees

Nice To Haves

• Proficiency and comfort with online meeting software such as Zoom and Microsoft Teams.
• Understanding of chronic medical conditions, homelessness, substance use and mental illness.
• Knowledge of City, State, and Federal entitlement and benefit systems.

Responsibilities

• Provide supervision and support to staff assigned, including but not limited to assisting in hiring, scheduling, evaluating, ongoing staff development, team meetings and individual supervisory meetings.
• Review assessments, plans, progress notes and other documentation as required to ensure necessary detail, content to meet regulatory requirements and standards
• Develop and support staff learning and professional development goals; ensure assigned staff complete all required trainings.
• Ensure coverage and provide care coordination for assigned care manager caseloads and/or cover caseloads as needed.
• Monitor use of all Health Information Technologies for documentation to assure that services are documented per Agency policies and procedures.
• Secure health records and other protected information with the highest regard to confidentiality and HIPAA laws and regulations.
• Perform all other duties relevant to the position as requested.

Benefits

• We have three comprehensive healthcare plans to choose from based on your priorities and budget. Housing Works covers most of the plan; you pay a portion, based on your salary.
• Staff begins accruing PTO immediately for a total of up to 30 days earned in the first year.
• We offer employees an educational benefit. This money is available for tuition loan reimbursement, tuition costs, and textbooks.

What This Job Offers

• Career Level: Manager