Care Coordination Outreach Worker

AUNT MARTHAS HEALTH AND WELLNESS INC•Tinley Park, IL

1d•$18•Hybrid

About The Position

Under the supervision of the Care Coordination Outreach Supervisor, the Care Coordination Outreach Worker supports the delivery of coordinated healthcare services. This role is responsible for completing health risk assessments, conducting outreach, scheduling follow-up appointments after emergency department visits or inpatient discharges, and maintaining strong patient engagement while ensuring data accuracy in a fast-paced, hybrid environment.

Requirements

High School Diploma or equivalent required
Experience with Microsoft Office and data entry required
Valid driver’s license and current auto insurance
Flexibility to work evenings, weekends, and holidays as needed
Strong reliability and follow-through
Ability to manage multiple priorities in a fast-paced environment
Detail-oriented with a data-driven mindset
Ability to work both independently and collaboratively
Strong written and verbal communication skills
Excellent organization and time management

Responsibilities

Maintain patient confidentiality and adhere to all agency policies and ethical standards
Provide high-quality customer service using the AIDET model
Utilize Athena (EHR system) for documentation and outcomes tracking
Complete health risk screenings for assigned patients
Conduct outreach via phone and virtual platforms
Coordinate follow-up care after emergency department visits or inpatient discharges
Provide patient education on preventive care and appropriate healthcare utilization
Answer incoming calls, route appropriately, and document messages accurately
Collaborate with health plans, hospitals, physicians, and specialists
Attend required trainings, meetings, and core curriculum sessions
Perform additional duties as assigned