Care Coordination Manager

Trinity Health • Des Moines, IA

1d

About The Position

Manager of Care Coordination General Summary: The Manager of Care Management/Social Services provides leadership and operational oversight for the Care Management team, supporting the mission and goals of Mercy Medical Center. This role ensures high‑quality, coordinated care across the healthcare continuum, promotes effective use of resources, and facilitates interdisciplinary collaboration to improve patient outcomes. Key Responsibilities: Lead and support Care Management RNs and Social Workers; promote strong communication and team cohesion. Coordinate and evaluate case management and social work services to achieve quality, financial, and patient‑centered goals. Oversee interdisciplinary plans of care, ensuring smooth transitions and appropriate resource utilization. Address barriers to patient care, including length‑of‑stay and level‑of‑care issues. Provide education to patients, families, and staff regarding care transitions and available resources. Assist the Director with hiring, evaluations, scheduling, and departmental accreditation requirements. Maintain and model clinical expertise while supporting professional development of team members. Collaborate with physicians and leadership to collect and analyze data for performance improvement. Qualifications: Minimum 3 years of RN or Social Work clinical experience working with multidisciplinary teams. Current Iowa RN license or LISW licensure required. Specialty certification preferred. Mandatory Reporter training completed within 3 months of hire. Work Environment: Requires regular standing, walking, lifting, and patient interaction. Exposure to typical clinical hazards and infection‑control environments. Must adhere to HIPAA and organizational standards of conduct. Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law. Trinity Health is one of the largest not-for-profit, faith-based health care systems in the nation. Together, we’re 121,000 colleagues and nearly 36,500 physicians and clinicians caring for diverse communities across 27 states. Nationally recognized for care and experience, our system includes 101 hospitals, 126 continuing care locations, the second largest PACE program in the country, 136 urgent care locations, and many other health and well-being services. Based in Livonia, Michigan, in fiscal year 2023, we invested $1.5 billion in our communities through charity care and other community benefit programs. For more information, visit http://www.trinity-health.org. You can also follow Trinity Health on LinkedIn.

Requirements

• Minimum 3 years of RN or Social Work clinical experience working with multidisciplinary teams.
• Current Iowa RN license or LISW licensure required.
• Mandatory Reporter training completed within 3 months of hire.

Nice To Haves

• Specialty certification preferred.

Responsibilities

• Lead and support Care Management RNs and Social Workers; promote strong communication and team cohesion.
• Coordinate and evaluate case management and social work services to achieve quality, financial, and patient‑centered goals.
• Oversee interdisciplinary plans of care, ensuring smooth transitions and appropriate resource utilization.
• Address barriers to patient care, including length‑of‑stay and level‑of‑care issues.
• Provide education to patients, families, and staff regarding care transitions and available resources.
• Assist the Director with hiring, evaluations, scheduling, and departmental accreditation requirements.
• Maintain and model clinical expertise while supporting professional development of team members.
• Collaborate with physicians and leadership to collect and analyze data for performance improvement.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed