Care Concierge Behavioral Health Support Call Center Specialist
About The Position
Community Medical Services (CMS) is hiring a Call Center Representative. Under the direction of the Call Center Supervisor, the Call Center Representative is responsible for receiving inbound phone calls from clients requesting information pertaining to services offered at CMS, including but not limited to transportation requests and coordination, information regarding medication-assisted treatment, appointment scheduling, and general inquiries. As part of our mission to help individuals recover from substance use disorders, you’ll thrive in a supportive, engaging, and fulfilling work environment where your contributions are valued.
Requirements
- Basic to intermediate computer knowledge and strong typing skills
- Sensitivity to individuals with substance use disorder
- Problem solving, conflict resolution, and strong customer service skills
- Passion, humility, integrity, positive attitude, mission-driven, and self-directed
- Excellent verbal and written communication skills
- Strong team player comfortable working in a fast-paced setting
- Flexible with the ability to work in a continuously changing environment
- High school diploma or GED required
- 2+ years of experience working in a high-volume call center and/or healthcare customer service department preferred but no required
- Bilingual preferred but not required
- Ability to work flexible hours including nights, weekends, and holidays
Nice To Haves
- 2+ years of experience working in a high-volume call center and/or healthcare customer service department preferred but no required
- Bilingual preferred but not required
Responsibilities
- Answer all calls with a sense of urgency and effectively manages a high volume of inbound calls in a courteous and professional manner
- Able to navigate electronic medical records
- Uses established protocols to determine client eligibility for various services
- Coordinates requests with transportation providers
- Resolves client concerns and escalates elevated concerns to supervisor
- Documents interactions with clients and potential clients appropriately in electronic health records and on tracking documentation and call logs
Benefits
- Subsidized medical, dental, and vision insurance
- Health savings account
- Short and long-term disability insurance
- Life insurance
- Paid sick, vacation, and holiday time
- 401K retirement plan with match
- Tuition and CME reimbursement up to 100%
- Employee assistance program to support your mental health and wellness
- Ongoing professional development
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
251-500 employees
