Care Command Specialist

Phoebe Putney Health System•Albany, GA

16d•Onsite

About The Position

Care Command Specialists provide the clerical support for the Care Command Center including call center job duties, facilitating requests for admission and the logistical steps for access to Phoebe Health System. The Care Command Specialist is responsible for the inpatient, medical observation, surgical and procedural entry registration functions including creating the patient account, recording the insurance information, updating the patient account as per regulatory guidelines. Provides the registration duties related to converting patients to active status, conversion from OP to IP, production of labels and armbands. The Specialist is also responsible for the EVS coordination for bed cleaning process, the Central and EMS Transport coordination, Teletracking updates and functions. The clerical support for the Care Command Center includes but is not limited to answering telephone calls, entering information into critical databases, phone calls to key stakeholders to complete actions, managing critical patient flow transactions. All activities will be performed in support of the strategy, vision, and values of Phoebe. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. All activities must be in compliance with Equal Employment Opportunity laws, HIPAA, ERISA, and other regulations, as appropriate Description: Care Command Specialist- GENERAL REQUIREMENTS • Adheres to the hospital and departmental attendance and punctuality guidelines • Performs all job responsibilities in alignment with the core values, mission and vision of the organization • Performs other duties as required and completes all job functions as per departmental policies and procedures • Maintains current knowledge in present areas of responsibility (i.e., self education, attends ongoing educational programs) • Attends staff meetings and completes mandatory in-services and requirements and competency evaluations on time. • Demonstrates competency at all levels in providing care to all patients based on age, sex, weight, and demonstrated needs. For non-clinical areas, has attended training and demonstrates usage of age- specific customer service skills

Requirements

High School Diploma or GED (Required)
1 - 2 years Health related field (hospital or Physician's office), Call Center, Customer Service, High Volume Retail Business (Preferred
Have near normal hearing; Hear alarms/telephone/tape recorder/normal speaking voice
Have near normal vision: Clarity of vision (both near and far), ability to distinguish colors
Have good manual dexterity
Have good eye-hand-foot coordination
Ability to perform repetitive tasks/motion