CARE Case Manager

Santa Clara University•Santa Clara, CA

1d•Onsite

About The Position

The CARE Case Manager provides direct support and coordinated case management for students experiencing personal, academic, or well-being challenges, serving as a primary point of contact within the CARE System. Reporting to the Assistant Dean for the CARE System, the CARE Case Manager assesses student needs, coordinates referrals and interventions, and collaborates with campus and community partners to promote student safety, well-being, and persistence. Through CARE referral response, participation on the Student Well-Being Team, crisis response, participation in the 24/7 on-call rotation, policy implementation, and proactive outreach and programming, the CARE Case Manager supports students’ holistic development in alignment with Santa Clara University’s Jesuit mission and commitment to cura personalis. The CARE Case Manager serves in the Dean of Students Office’s 24/7 on-call rotation.

Requirements

Understanding and support of the Jesuit tradition of education and a commitment to the fundamental values of service to others, community, and diversity as well as commitment to and demonstration of skills, knowledge, and awareness to serve the unique needs off the diverse campus community of Santa Clara University.
Understanding of Student Development Theory.
Excellent organizational, communication (written and oral), and public relations, including delivering workshops or trainings, skills essential.
Strong organizational skills including time management, multitasking, and project completion.
Commitment to customer service, both internal and external to the department.
Evidence of strong analytical and problem-solving skills.
Proficiency in Google Apps for Education, Microsoft Office, and database management.
Cultivate collaborative interpersonal relationships with internal and external constituencies.
Independently carry out tasks of varying complexity.
Exercise sound judgment and maintain confidentiality.
Operate in a highly confidential manner and with minimal supervision and direction.
Manage multiple tasks at the same time and complete projects from inception through implementation and assessment.
Bachelors’ degree required.
Minimum of 3 years of progressively responsible work in an academic setting or related field.

Nice To Haves

Advanced degree preferred.
Master's degree in higher education administration, college student services, education, counseling, or related field preferred.
Experience addressing students of concern / student well-being issues or equivalent experience in a non-educational setting preferred.
Trained to use the NaBITA Threat Assessment Tool and SIVRA-35 with appropriate NaBITA certifications preferred.
Proficiency in Maxient Conduct Manager software system preferred.
Experience with building community and addressing student safety and personal needs in the context of a student residential program preferred.
Experience with project management, publications, external relations and policy articulation and implementation preferred.

Responsibilities

Review assigned CARE Referrals and initiate appropriate responses, including communication with campus entities (Residence Life, Housing, Counseling and Psychological Services, Drahmann Center, LEAD, Global Engagement, Title IX, Athletics, and dean offices for the graduate programs) for the purpose of meeting the well-being needs of students.
Assess all assigned CARE Referrals, for severity and complexity of the case using the NaBITA Risk Rubric (harm to self and others), and determining the proper case management approach.
Be responsive and provide direction or guidance to faculty, staff, students, and parents who contact the Dean of Students Office regarding CARE Referrals.
Serve as on the Student Well-Being Team. The SWT identifies and implements supportive measures to students with significant well-being issues.
Participate in the development of programs, trainings, annual reports, and publications for student, faculty/staff, and family audiences in support of the objectives of the CARE System as appropriate.
Create and maintain records pertaining to CARE Referrals.
Assist with the administration for the Ivancovich Family Student Life Fund reviewing student requests for financial support to engage in campus life opportunities or to support basic needs and emergency expenses.
Remain abreast on research, current trends, practices and legal issues pertinent to assessing risk of harm, well-being, and student life.
Serve as a member of the On-Call Team that provides 24/7/365 coverage for the purpose of providing response (sometimes in person), support, direction and communication to parents of a student(s) and university leaders when critical incidents happen on or off campus.
Contribute to the regular review, assessment, and updating of on-call protocols and policies to ensure clear, consistent, and effective responses to student safety, well-being, and conduct concerns in alignment with institutional priorities and best practices.
Responsible for policy interpretation and its implementation that pertain to student well-being.
Serve as a member of the Dean of Students staff providing advice, consultation, and support in the development of University-wide policies and procedures, and responses to issues and trends affecting the campus.
Provide leadership and consultation in responding to student needs and campus issues related to student life.
Initiate, coordinate, and implement policies for the department that are effective, efficient, and conducive to the personal, social, physical, spiritual, cultural development and general well-being of students.
Serve as a member of the Office of Student Life team by assisting colleagues in the office when student conduct and student of concern caseloads are impacted.
Participate in the development and implementation of departmental trainings conducted by the Dean of Students Office such as, though not limited to, Residence Life, New Student Programs, Faculty Development, etc.
Serve on University-wide committees as a representative of Student Life as appropriate to areas of responsibility.
Serve as Campus Security Authority when informed of allegations regulated under the Clery Act.
Serve as a Responsible Employee for allegations regulated under Title IX.
Works collaboratively and provides leadership and consultation for colleagues across campus for matters related to student well-being.
Direct work to student assistants and work as a teammate with colleagues in the department.
Recommend initiatives and implement changes to improve quality and services.
Identify and determine cause of problems; develop and present recommendations for improvement of established processes and practices.
Maintain contact with customers and solicit feedback for improved services.
Maximize productivity through use of appropriate tools; planned training and performance initiatives.
Research and develop resources that create timely and efficient workflow.
Prepare progress reports; inform supervisor of project status; and deviation from goals. Ensure completeness, accuracy and timeliness of all operational functions.
Prepare and submit reports as requested and required.
Develop and implement guidelines to support the functions of the unit.