Care Access Representative

Open Door Family Medical Center•Town of Greenburgh, NY

23h•$20 - $24

About The Position

Open Door Family Medical Center provides health care and wellness programs to individuals and families in need throughout Westchester, Putnam and Ulster Counties. A pioneer Federally Qualified Health Center, Open Door provides more than 300,000 patient visits annually and serves nearly 60,000 individual patients who might not otherwise have access. Open Door offers integrated services and a holistic approach to building healthier communities. Primary medical care, dental care, integrated behavioral health care, clinical nutrition, wellness programs, and chronic disease management are the foundation of its clinical programs. Founded as a free clinic in 1972, Open Door’s mission of building healthier communities through accessible, equitable, culturally competent health care has led to site and service expansions. Today, Open Door operates centers in Brewster, Mamaroneck, Mount Kisco, Ossining, Port Chester, and Sleepy Hollow, in addition to eight School-Based Health Centers in the Port Chester and Ossining School Districts, a mobile dental van in Mount Kisco, and a new dental practice in Saugerties, NY. For more information, please visit our website at www.opendoormedical.org. Open Door is currently seeking a Care Access Representative in our Ossining or Tarrytown location. The Care Access Representative has overall responsibility in a patient-centered team-based approach to promote patient access to health and wellness services. Primary responsibilities include supporting the Registered Dietitians and Behavioral Health providers with active schedule management, including patient outreach, confirmation calls, and rapid rebooking to reduce no-show rates and maximize provider productivity. In addition, the Care Access Representative will conduct Social Care Network screenings and connect patients with identified needs to follow-up navigation.

Requirements

High school diploma or GED required
Bilingual Spanish and English fluency required
Proficient computer use, including Microsoft 365 applications
Able to understand and follow detailed instructions
Highly organized and self-directed, able to multi-task
Strong interpersonal skills including excellent active listening and clear oral and written communication skills
Strong customer service, patient-centered orientation
Passionate about providing high quality care to low-income, under-served individuals and those lacking access to health care
Engaging, warm and caring personality, empathetic and driven to assist patients
Able to function effectively as a member of an interdisciplinary team and committed to collaborative team-based care
Culturally competent/sensitive (racial, ethnic, linguistic, LGBTQ+, physical ability, etc.) and committed to inclusive, multi-cultural programming
Flexible and solutions driven
Comfortable working in a fast-paced, high accountability environment with different types of providers
Effective in problem solving and exhibits excellent judgment and the ability to prioritize
Maintains a safe environment of care for patients and staff

Nice To Haves

Experience providing health education and/or care/support in a medical or behavioral health setting preferred

Responsibilities

Assists in the management of the Registered Dietitian and Behavioral Health providers’ schedules to optimize access, continuity of care and productivity
Schedule and reschedule patients
Confirms appointments with patients via phone or text
Assesses barriers to appointment attendance and assists patients with addressing identified barriers
Respond to patient inquiries daily
Conduct Social Care Network screenings and connect patients with identified needs to follow-up navigation
Outreaches and schedules participants for participation in educational programs (e.g. group nutrition education programs)
Manages documents and telephone encounters
Provides excellent customer service
Attends team and/or staff meetings as assigned
Perform additional duties as assigned