Cardiovascular Business Manager

Augusta Health Careers•Fishersville, VA

32d•Onsite

About The Position

The Manager of Cardiovascular Services is responsible for direct management, performance, implementation, and outcome monitoring of Cardiovascular Services. Departments include Non-Invasive Cardiology, Cardiac Rehab, Cardio-Pulmonary Rehab, and Non-Invasive Vascular Lab, and Device Clinic. The Cardiovascular Manager is responsible for leading daily operations within these units including the human, physical environment, supplies, resources, and services to ensure efficient quality patient experience and care in collaboration with the Administrative Director. The manager collaborates with other organizational leaders to facilitate decision making process with clinical supervisors, coordinating with nursing units in telemetry, emergency, home care, clinics and cardiac units for patient triage, physician needs and overall care delivery. The Service Line Manager will plan, organize, and direct the departmental operations in accordance with established policies of Augusta Health and in compliance with accreditation, and state/federal regulatory requirements.

Requirements

BS in Healthcare related field (Allied Health or Applied Science); or BS in Nursing required
Current BLS certification required
ACLS within 6 months of employment required
2 years clinical cardiovascular or critical care experience required

Nice To Haves

MSN, MBA or MHA preferred
Previous management experience preferred

Responsibilities

Provides/plan/maintains staffing patterns based on unit needs to provide continuity of care based on volumes- balanced schedule to meet volume on unit/shift/weekend
Recruits, interviews, and selects qualified staff for unit: utilize behavioral based interview techniques, peer interviewing and ensure shadow experience for qualified and cultural fit, replacement of vacancies timely- set up interviews within 2 business days, disposition in UKG throughout process
Coordinates employee orientations, counseling, and team member development activities.
Provides timely and productive/honest feedback to encourage change in behavior, team member development- when observed or communication of education needs- act promptly to provide to team members. Timely and frequent check in w/ new orientee biweekly
Completes fair annual evaluations on team members
Adheres to the disciplinary process with supportive documentation: provide written documentation clear, concise, factual and accurate to reflect and support disciplinary actions after proper investigation with support of HR
Demonstrates executive presence amongst peers and team members
Promotes open communication- team member rounding/accessibility & visibility on all shifts. This includes team member rounding routinely on all shifts
Conducts monthly staff meetings
Manages conflict effectively
Promotes & rewards all team members through encouragement and role modeling
Supports hospital and nursing events routinely, may include after-hour events
Ensure support Pathways to Excellence standards & shared governance model through active unit councils and representation on hospital council
Consistent adherence and application of policies
Works with the Administrative Director on clinical ladder pathways for non-nursing team members.
Collaborates on interdisciplinary and community outreach programs.
Assists the Administrative Director with the development and maintain a fiscal plan (budget) for the department – communicate identified needs (equipment/supplies) or initiatives for next year
Demonstrates financial stewardship by continually identifying areas for improving cost containment and cost reduction (ex: contract labor reduction, supply cost, etc.)
Reviews and adjusts staffing according to productivity measures- Assist in managing resources with charge nurse
Maintains team member profile in relation to labor budget- position control
Post open vacant positions timely and appropriately to maintain balanced position control
Assists Director with capital purchases and planning for needs of the department
Oversees payroll for department- take note of incremental overtime, lunch breaks, change department (floating), etc.
Ensures that safety risks to patients are minimized by always maintaining regulatory state of readiness.
Maintains knowledge of regulatory requirements (Federal, state, local, life safety codes, DBHDS, etc.)
Manages unit equipment- utilizes Biomed appropriately for repairs
Performs unit safety/regulatory checks quarterly- examples: Ligature Risk rounds, EOC rounds, routine chart audits, etc.)
Audits unit/staff quarterly for unannounced surveys
Demonstrates ownership over quality for respective area by implementing improvement projects and ensuring best practice standards.
In collaboration with Director, develops and maintains an ongoing quality improvement program for department- maintains Quality board for staff, monthly staff meeting to review opportunities.
Sets aggressive goals for department through QAPI.
In collaboration with staff, develops and initiates practices/procedures supported by evidence-based research- process improvement
Manages occurrence reports through investigation, review, and documented in timely manner- review and opportunity brought back to team members for feedback to influence change.
Appoints staff representation to hospital-wide efforts
Routinely round and collaborate with physicians and APP’s within your respective areas
Drive service recovery through timely follow up and collaboration with patient and families
Drive throughput initiatives within your respective areas
Drive patient satisfaction by monitoring department scores, review comments, investigate opportunities, NLR (80 % leader/ 20% charge), and improvement initiatives in collaboration with Director of Patient Experience.
Responsible for quality metrics and improvements in Press Ganey score, patient access and KPI’s.
Assumes responsibility for own personal continuing education and developmental needs- continually evaluate oneself for improvement and seek resources to improve and expand knowledge and foster growth
Continually enrich personal knowledge and clinical excellence
Fosters positive public relations for unit, patient care divisions, and organization at large (interactions with other units & leadership & organizations at large through demonstration of professionalism in all settings)
Serves on professional organization/specialty certification
Represents Augusta Health externally through poster presentations, public speaking engagements, etc.
Assists with operationalizing growth in the community with data driven metrics.
Provides and establishes a climate conducive to meeting the educational needs and efforts of the unit.
Continually assesses educational needs of the staff: identify needs and initiate or collaborate with education department to meet need
Coordinates educational in-services for staff
Schedule reflects time off for workshops, seminars,
Accountable for the overall education of the department
Ensures the staff educational files are complete- paperwork completed
Establish and maintain collaborative relationships – develop improvement initiatives based upon engagement
Routine team member rounding to foster relationship & growth
Completes daily assignments based on patient scheduling, staff availability, and care needs
Delegates tasks as appropriate
Provides input and updates to practice guidelines and policies for department
Open communication within department, staff, and other departments as needed
Demonstrates advocacy role for patients and family
Serves as the clinical resource person and assists team members as needed- clinical expert in area of specialty.
Assess unit needs based on patient movement/turnover and makes appropriate changes based on patient needs, staffing, and room availability- drives throughput and admissions
Uses professional judgement and critical thinking in decision making process
Intervenes and assist team members with provider conflict.
Ensures staff huddles to enhance communication and patient care.