Card Solutions Assistant Manager

First Mid • Mattoon, IL

11h

About The Position

At First Mid, base salary is one component of our Total Rewards program. Exact compensation is determined by factors such as (but not limited to) education, skills, internal equity, and experience. This position offers additional compensation in the form of discretionary short-term incentives (i.e. bonus, incentives, and/or commission). Benefits for this role include comprehensive healthcare, well-being benefits, paid family leave as well as generous paid time off. Total Rewards also include banking perks, tuition reimbursement, an Employee Stock Purchase Plan, and a 401K plan with company match. Incentives and benefits are subject to eligibility requirements. The Card Solutions team is a fast-paced, deadline driven environment that is responsible for the development and coordination of the Bank’s Card Solutions channel, including, but not limited to: Debit Cards, HELOC Cards, ATMs, Debit Card & ATM Processing, etc. The Card Solutions Assistant Manager supervises the daily operations in the department and serves as the escalation point for various departments throughout the Company and is responsible for the daily operational support of this team. Responsibilities include, but are not limited to: Supervise and coordinate the operational activities for assigned functional areas; provides general back-up and training for all functions in Card Solutions Support and coach associates to ensure quality service standards and effective operations support for all of the assigned internal and external customers Assist the department manager in administration of corporate policies and procedures and ensures compliance with all applicable laws and regulations for assigned functional areas; develop and maintain a policy and procedures manual for assigned functional areas; actively looks for efficiencies while maintaining the integrity of the data and/or process Responsible for user administration with various software applications (, Jack Henry, Visa USA & WC3) Monitors fraud software and CAMS alerts to identify fraud; actively research fraud cases, limiting exposure to First Mid and our customers Work with application and software vendors to resolve complex system issues Assist with coordinating system conversions from an operations perspective Assist with monthly and quarterly vendor invoice approval and reconciliation Creating business analytics report for internal and regulatory purposes Serves as a backup to resolve escalated balancing issues related to ATM and Debit card transactions & reports, researching and resolving any differences Prepares monthly management reporting and quarterly reporting to Visa Serves as a subject matter expert for Card and ATM processing systems; assists with specifications, testing, and implementation of system updates and releases Participates in system conversions and upgrades by assisting with discovery, data validation, testing, and operational readiness Assists with gap analysis of operational processes and systems and recommends improvements to enhance efficiency and data integrity Supports departmental project initiatives, including planning, coordination, and monitoring timelines Collaborates with vendors, internal partners, and project teams to resolve system or operational issues Assists in development, enhancement, and validation of departmental reporting for internal management and regulatory needs Supports ATM and card portfolio analysis to identify operational errors, trends, and opportunities for improvement Assists with documentation and maintenance of operational procedures related to system changes and enhancements Perform other related duties as assigned

Requirements

• Associates degree in Accounting, Finance or Business Administration preferred or equivalent relevant work experience.
• 4+ years within a financial institution.
• Excellent computer skills, including advanced Microsoft Office knowledge
• Excellent problem solving and analytical skills
• High level of computer skills
• High level of interpersonal skills in order to represent the company in a professional manner and deal effectively with customers and employees; strong leadership and coaching skills
• Demonstrated ability to work independently, as well as collaboratively to build positive, productive relationships with all levels of employees.
• Ability to work with a significant amount of detailed information in an accurate, timely and confidential manner.
• Excellent time management and organizational skills
• Excellent written and oral skills to clearly communicate policies and procedures to department team members
• Demonstrates ability to work in an accurate, timely and confidential manner.
• Strong problem solving, accounting and analytical skills.
• Knowledge of policies and procedures and the respective state and federal laws and regulations governing departmental functions to ensure performance of individual job duties within the proper control environment.
• Sound judgement and decision-making abilities.

Nice To Haves

• Previous card or ATM experience preferred but not required.

Responsibilities

• Supervise and coordinate the operational activities for assigned functional areas
• provides general back-up and training for all functions in Card Solutions Support and coach associates to ensure quality service standards and effective operations support for all of the assigned internal and external customers
• Assist the department manager in administration of corporate policies and procedures and ensures compliance with all applicable laws and regulations for assigned functional areas
• develop and maintain a policy and procedures manual for assigned functional areas
• actively looks for efficiencies while maintaining the integrity of the data and/or process
• Responsible for user administration with various software applications (, Jack Henry, Visa USA & WC3)
• Monitors fraud software and CAMS alerts to identify fraud
• actively research fraud cases, limiting exposure to First Mid and our customers
• Work with application and software vendors to resolve complex system issues
• Assist with coordinating system conversions from an operations perspective
• Assist with monthly and quarterly vendor invoice approval and reconciliation
• Creating business analytics report for internal and regulatory purposes
• Serves as a backup to resolve escalated balancing issues related to ATM and Debit card transactions & reports, researching and resolving any differences
• Prepares monthly management reporting and quarterly reporting to Visa
• Serves as a subject matter expert for Card and ATM processing systems
• assists with specifications, testing, and implementation of system updates and releases
• Participates in system conversions and upgrades by assisting with discovery, data validation, testing, and operational readiness
• Assists with gap analysis of operational processes and systems and recommends improvements to enhance efficiency and data integrity
• Supports departmental project initiatives, including planning, coordination, and monitoring timelines
• Collaborates with vendors, internal partners, and project teams to resolve system or operational issues
• Assists in development, enhancement, and validation of departmental reporting for internal management and regulatory needs
• Supports ATM and card portfolio analysis to identify operational errors, trends, and opportunities for improvement
• Assists with documentation and maintenance of operational procedures related to system changes and enhancements
• Perform other related duties as assigned

Benefits

• comprehensive healthcare
• well-being benefits
• paid family leave
• generous paid time off
• banking perks
• tuition reimbursement
• Employee Stock Purchase Plan
• 401K plan with company match

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree