Card Services Manager

MERIWEST CREDIT UNION•San Jose, CA

About The Position

The Cards Services Manager is responsible for overseeing the daily operations of the credit union’s card services department. This role ensures efficient and effective delivery of card services for debit and maintaining high standards of member satisfaction and regulatory compliance.

Requirements

Minimum of 5 years of experience in card services or a related field, with at least 2 years in a supervisory or managerial role.
Excellent communication and interpersonal skills.

Nice To Haves

A bachelor’s degree in business administration, Finance, or a related field is preferred.

Responsibilities

Oversee the daily operations of the card services department, ensuring timely and accurate processing of card transactions.
Process disputes in a timely manner in accordance with Regulation E requirements.
Ensure all card services operations comply with relevant regulations and internal policies.
Continuously monitor dispute processes to ensure efficiency and identify areas for improvement.
Liaise with card service vendors to ensure optimal service delivery and resolve any issues that arise.
Prepare and present regular reports on card services performance, including transaction volumes, fraud incidents, and member feedback.
Identify and implement process improvements to enhance the efficiency and effectiveness of card services operations.
Assist in the preparation and management of the card services department budget.
Oversee the management of the credit union’s fleet of ATMs, ensuring they are operational and well-maintained.
Coordinate and manage required software updates for ATMs and card services systems to ensure they are up-to-date and secure.
Manage and mentor a team of card services representatives, providing training and support to ensure high performance and professional development.
Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.
Address and resolve member inquiries and issues related to card services, ensuring a high level of member satisfaction.