Card Services Dispute Case Representative I, Cards & Payments Department, South Bend, IN

1st Source • South Bend, IN

2d

About The Position

Responsible for assisting cardholders with the dispute process, providing written and verbal communications and support for cardholders and manage the dispute life-cycle end to end.

Requirements

• One (1) – two (2) years of related work experience.
• Basic knowledge of Regulation E compliance.
• Excellent customer service skills.
• Microsoft Office knowledge.
• Ability to make timely decisions.
• Ability to manage time and organization of daily responsibilities.

Responsibilities

• Organizes, investigates and tracks customer dispute inquiries to completion.
• Problem solves between the client, Bank and assigned customers.
• Processes daily provisional and final credit in accordance with regulatory guidelines, managing the adjustment process and ensure successful processing within allotted timeframes.
• Processes chargebacks via ATM/ Card processor website.
• Responds to and researches fraud/non-fraud inquiries, using a computer software dispute program to track information.
• Documents problems and corrective procedures per established guidelines.
• Works to ensure all chargeback regulations are adhered to while attempting the highest recovery rate possible and minimal losses to the Bank
• Works to ensure best practices are being followed.
• Regular and predictable attendance is an essential requirement of the position.
• Responsible for the completion of all compliance training related to the position.
• Must understand all applicable laws and regulations that apply to the position and complies with the requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED