Card Service Representative

Chief Financial Credit Union • Rochester Hills, MI

1d

About The Position

As a key contributor to the value created by the Credit Union’s card program, the Card Service Representative I supports daily card operations while ensuring accuracy, compliance, and a positive member experience. This role is responsible for card servicing activities, fraud claim processing, portfolio maintenance, and internal support functions. The Card Service Representative I acts as a member advocate, balancing risk mitigation with service excellence, while adhering to established procedures and escalation guidelines.

Requirements

• Three years to five years of similar or related experience.
• A high school education or GED.
• Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.
• General office equipment such as computers, multifunction printer/scanners.
• Attention to detail, knowledge of Microsoft software, proficient communication skills.
• Understanding of Credit Union operations.
• Maintains confidentiality related to Credit Union operations and work-related information.
• While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to process work; and reach with hands and arms. This position requires the ability to occasionally lift office products and supplies weighing up to 20 pounds.
• This job operates in a professional office environment within one of the credit union branches or its' Headquarters. This role routinely uses standard office equipment such as computers, phones, photocopiers. This position requires flexibility in day-to-day schedule as tasks may change based on department staffing; regular attendance and punctuality are also required.

Responsibilities

• Assist with the operation of all functional areas within the Card Services department, including providing internal and external information and direction regarding card inquiries; performing proactive card maintenance; and processing card orders, reissues, and reprints in accordance with established procedures.
• Process, file, investigate, and monitor card-related fraud claims accurately and timely to protect member accounts, ensure regulatory compliance, and minimize financial loss.
• Maintain relevant reports and data to measure, track, and support optimization of the card portfolio; ensure accuracy and completeness of information used for operational and compliance purposes.
• Foster effective working relationships with internal departments (including branches, contact center, accounting, and lending) and external vendors to resolve card-related issues and support operational efficiency.
• Identify and apply resources toward self-development, including financial services knowledge, card and payment programs, fraud prevention, and emerging technologies relevant to Card Services.
• Perform other job-related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED