Card Operations Senior Processor- Easton Campus

Bread Financial•Columbus, OH

1d•$19 - $30•Onsite

About The Position

Every career journey is personal. That's why we empower you with the tools and support to create your own success story. Be challenged. Be heard. Be valued. Be you ... be here. Job Summary Supports the opening, scanning and sorting of Customer Service mail, FCBA disputes, Bankruptcies, and Media Center functions. Keys returned Credit cards and Credit card statements, updates as needed. This requires high attention to detail to ensure accuracy and SLA compliance. Associate responds to requests for credit applications, statements, and notes and may need to access various platforms to fulfill(VCARS, Solution Builder, Optis Mainframe etc.). May require communication with outside banks to complete special requests. Prepares labels for stored documents based on document type. Records must be stored based on retention policy and maintain accuracy. Completes tracking documentation and reporting on customer related inquiries as needed. Completes various other duties as assigned.

Requirements

High School Diploma or GED.
3+ years of experience in Credit Processing or similar field.
0-1 years data entry experience; experience with Microsoft Office Products

Nice To Haves

Experience in a production environment.

Responsibilities

Operation of numerous machines, Including Omation 306 , Postage meter, Letter folder, minimum 8000 keystrokes per hour with 98% accuracy. Must maintain a productivity rating for returned Credit Cards at 55 per hour and returned statements at 60 per hour. - (20%)
Rotate as needed to various areas of the operation to perform multiple tasks such as Account look ups, Research. - (20%)
Communicate with key partners in Special letters, Consumer Deposits, Bread legacy as well as Output Services leaders to ensure all requirements are met. - (20%)
Utilize excellent verbal and written communication skills to meet critical deadlines and prioritize multiple tasks. - (20%)
Keys returned Credit cards and Credit card statements, updates accounts wherever possible. This requires high attention to detail to ensure accuracy and SLA compliance. - (20%)

Benefits

Bread Financial offers medical, prescription drug, dental, vision, and other voluntary benefits (including basic and optional life insurance, supplemental medical plans, and short and long-term disability) to eligible associates (regular full-time associates scheduled to work 30 hours per week or more) and their spouses/domestic partners, and child(ren) under the age of 26.
New associate elected coverage begins on date of hire (with the exception of disability coverage which has a 6-month waiting period).
Six weeks of 100% paid parental leave for eligible parents is available after a 180-day waiting period.
Hired associates, both full time and part time, can immediately enroll in Bread Financial’s 401(k) plan.
All associates receive 11 paid holidays.
Full-time hourly associates receive a bi-annual grant of Paid Time Off (“PTO”) in each January and July based on their service date and scheduled hours, whereas newly hired full time hourly associates in their first year of employment receive a prorated PTO grant on their 61st day of employment based on the month of hire and scheduled hours.
Associates will receive a payout of any unused PTO, up to 40 hours, paid out in the next calendar year (except associates in Alaska, California, Colorado, Montana and Nebraska who are paid for all unused PTO).
Additionally, hourly associates (except those in California) generally receive 72 hours of Paid Sick Leave Plus (“PSL+”) per calendar year, with a pro-rated grant in the associate’s first year of employment to the extent allowed by applicable law.
If additional PSL+ is required in a particular jurisdiction, the company with comply with applicable law.
Unused PSL+ does not carry over from one calendar year to the next unless required by applicable law.
Instead of PSL+, hourly associates in California receive 80 hours of Paid Sick and Safe Time (“PSST”) upon hire and at the beginning of each subsequent calendar year.
Hired associates will be able to elect the purchase company stock during offering periods in June and December.
Bread Financial offers competitive pay, a comprehensive selection of benefit options including 401(k).