Card Operations Associate 2

Broadview Federal Credit Union•Albany, NY

31d•$21 - $25

About The Position

If you are ready to join a company that truly cares about its employees, our members, and our community then you have come to the right place! Summary of Role: To provide a high level of support to both members and internal staff as it relates to Debit and Credit operations. This position necessitates proficiency in every component of the Debit and Credit Card operational process as well as general knowledge of procedures, lending policies, debit and credit card processing systems, the information generated and used by those systems, and other Credit Union services as they relate to the debit and credit card products. Daily processing of entries, account maintenance, addressing member card related service issues, and reconciliation of outstanding items. Additionally, as needed, the Card Operations Associate will support the other business units within Operations to ensure a high level of member service is achieved and maintained.

Requirements

Associates degree is preferred, or minimum of 1 to 2 years of experience in the level 1 position or equivalent experience in a related field
Some Accounting knowledge preferred
Ability to work in a dynamic, high monetary risk operations governed by established deadlines and regulatory requirements
Ability to make effective decisions under pressure in a high monetary risk environment
Sound organizational and time management skills
Experience reviewing proposals and business cases, drawing logical conclusions from analysis
High level of technology proficiency
Experience working with reconciliations helpful
Strong working knowledge of Microsoft Excel, particularly in creating and manipulating spreadsheets and creating reports from spreadsheets

Responsibilities

Build internal customer loyalty utilizing courtesy and friendliness, resolve service issues in a prompt and professional manner, within established policies and procedures and utilizing knowledge of process and systems providing accurate and complete information.
Respond to all inquiries from internal customers seeking assistance and provide general information regarding payoffs, payments/deposits, file research, etc.
At all times maintain a high degree of processing accuracy and member information confidentiality.
Adhere to all internal and external member service standards, providing effective member service to both internal and external customers.
Receive and check in fraud cases daily, capturing case data to use in the review and analysis for emerging trends.
Perform Debit card maintenance that includes but is not limited to: Opening/blocking cards, expediting cards, pulling and redirecting or destroying cards as needed in accordance to the particular card program and applicable procedures and guidelines.
Provide and embrace ideas and suggestions for continuous improvement.
Other duties as needed.
Resolve service issues utilizing knowledge of the process and systems.
Act as a back-up to perform other assigned tasks within the Account Operations, Deposit Operations or Card Operations areas as required and assigned.
Verification of transactions on core system are properly updated to the network system; this includes cash advances, payments, and payment reversals.
Complete monthly, quarterly, and annual statistical reports.
Work with the Accounting Department to ensure proper booking of the entries for Daily on-line proofs, check and gift card proofs, on-line rec, and cash advances.
Complete reconciliations on an ongoing basis and research and clear all outstanding items.
Perform all Credit card account maintenance assuring all necessary documentation is complete and accurate according to the Credit Union’s lending policies.
Manage Debit card reissues to limited issuance of cards that are dormant or with bad addresses.
Perform Credit card maintenance that includes but is not limited to: Opening/closing accounts, adding joint owners/authorized users, ordering cards, address changes, blocking cards, limit changes, travel requests for credit and check cards, and new service requests as they are developed.
Process various financial and non-financial transactions including credit balance refunds, cash advances, returned checks, credit limit increases and correction of un-posted or rejected transactions after assuring that transactions do not pose risk or liability to the credit union.
Maintain procedures.